Where did my exam voucher go?

Shane Clausen 0 Reputation points
2026-09-10T04:41:18.9133333+00:00

I rescheduled my exam voucher on September 4th for an exam that would have taken place on the 6th. I rescheduled for the 13th of September, but the exam voucher is no longer available in my Microsoft account. Where did it go? This exam was scheduled with Pearson.

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  1. Julian Sharp 42,866 Reputation points
    2026-09-10T10:27:15.8666667+00:00

    Contact Pearson Vue, the exam provider, https://www.pearsonvue.com/us/en/microsoft.html#customer-service, for issues when scheduling or taking an exam

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  2. AI answer

    2026-09-10T04:41:32.6+00:00

    If the exam was rescheduled at least 24 hours before the appointment, the voucher should not be forfeited. If a voucher-backed exam is canceled or rescheduled with less than 24 hours’ notice, the voucher is forfeited.

    For a Pearson-scheduled exam, reschedule or cancel through the Learn profile:

    1. Sign in to the Learn profile.
    2. Open Profile from the avatar menu.
    3. Go to Credentials > Certifications.
    4. Find the exam appointment and select Reschedule or Cancel.
    5. Complete the change on the exam delivery provider’s site.

    If the voucher is no longer visible after rescheduling, contact Pearson VUE support to confirm the appointment status and voucher state. If Pearson VUE canceled the appointment, the voucher should be reinstated automatically. If it was not reinstated or cannot be redeemed, contact Microsoft Credentials support.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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