tried to unblock an email address, but couldn't save changes in outlook

Tiger OZ 0 Reputation points
2026-09-10T02:26:04.4233333+00:00

I tred to unblock an email address by the following steps: setting>mail>junk mail>find the blocked senders and domains>click the delete icon next to the address i want to unblock, then I should click "save". But whenever I click save button, it shows "couldn't save changes: something went wrong. Please try again later". So, I could not unblock the email address. What should I do?

Outlook | Web | Outlook.com | Email

Answer accepted by question author
SD - IA 178.7K Reputation points Independent Advisor
2026-09-10T03:10:56.55+00:00

Hi,

This has been an ongoing issue for a week.

https://www.reddit.com/r/Outlook/comments/1w67w2t/is_anyone_else_unable_to_block_domains_from_junk/

https://learn.microsoft.com/en-us/answers/questions/5993215/how-to-fix-not-saving-settings-in-undoing-block-se


Via https://learn.microsoft.com/en-us/answers/questions/5988478/cannot-save-changes-to-junk-email-safe-or-blocked

Thank you for your patience, Ed. I have consulted with our Tier 2 team and they confirmed that this is a known issue affecting some Outlook.com users. We have received multiple reports of customers being unable to save changes to their Safe Senders or Blocked Senders lists and receiving the message: "Couldn't save changes. Something went wrong. Please try again later."

Our engineering team has already identified the root cause and a fix is currently being rolled out to affected accounts.


Additionally, A workaround is to save the email as a contact and then unblock it.

Check https://learn.microsoft.com/en-us/answers/questions/5997432/i-cannot-edit-blocked-senders-list for more help.

I hope this information helps. If you have any more questions, don't hesitate to reach out. Wishing you good luck!

Standard 3rd party link disclaimer:

There may be links to non-Microsoft websites that provide accurate and safe information. Watch out for ads on websites frequently classified as PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers, as they sometimes do more harm than good.

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