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I have tried to edit my microsoft and my XBOX account settings to allow me to add people online, but it says I do not have access to edit these settings, then when I followed the instructions of the AI support, and the other digital instructions, it did not work, there are no three dots or a leave family group option, and I cannot delete my account from the Family plan app or it deleted my whole account from microsoft.
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
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Hello Kevin W,
I understand that you’re unable to change your Xbox privacy settings to allow adding or playing with people online. You have already followed the suggested instructions, but the three-dot menu and Leave family group option are not available.
Please note that family members cannot change their own Xbox privacy settings. If the three-dot menu or Leave family group option is missing, the account is likely listed as a member rather than an organizer. Only a family organizer can manage these settings or remove members from the family group.
Please sign in to Microsoft Family Safety and check which account is listed as the family organizer. Ask the organizer to update the required Xbox permissions or remove your account from the family group. Once the change is made, sign out of Xbox and sign back in for the updated settings to take effect.
If the organizer is unknown, unavailable, or no organizer appears, please contact Xbox Support because this may require account-level assistance. Since this is a user-to-user community forum, we can only share suggestions based on our findings and personal experience. We cannot access your account, change its family settings, or investigate account-level issues from here.
Thank you so much for your patience and your understanding!
Best regards.