Unauthorized Duplicate Charge for Microsoft Basic Subscription - Refund Request

Bilal abdulkadir muhammed 0 Reputation points
2026-09-09T22:31:48.2866667+00:00

I was charged 114 ETB for a Microsoft Basic subscription even though I had already paid for the same subscription previously. This appears to be a duplicate or unauthorized payment.

Transaction details:

•Amount: 114 ETB

•Merchant: MSBILL.INFO

•Transaction Date: 09 September 2026

•Payment Method: Dashen Bank Mastercard Prepaid Card

I would like Microsoft to:

1.Verify this transaction.

2.Confirm whether it is a duplicate charge.

3.Process a refund if the payment was charged in error.

I can provide additional transaction information if required. Thank you for your assistance.

Microsoft 365 and Office | Subscription, account, billing | For home | Android
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  1. EmilyS726 264.9K Reputation points Independent Advisor
    2026-09-09T23:06:02.7466667+00:00

    Hello,

    Was it purchased directly from Microsoft? If so, go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

    You can reference this detail step by step instruction with screenshots I posted in this thread: https://learn.microsoft.com/en-us/answers/c/2714817

    =======

    If it was via Google Play on your Android device, then you need to cancel from your Google account and request refund from Google, not Microsoft.

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