Sending, receiving, and organizing email in Outlook.com
Blocking in Outlook.com does not stop senders from attempting delivery. It mainly moves messages from that sender or domain to the Junk Email folder, which is why more junk can still appear.
Use this approach:
- Block repeated senders or domains correctly
- Go to Settings > Mail > Junk email.
- Under Blocked senders or Blocked domains, add the exact email address or just the domain.
- Select Save.
- If the spammer keeps changing addresses, blocking individual addresses will have limited effect.
- Add trusted senders to Safe senders
- In Settings > Mail > Junk email, add important senders and domains to Safe senders.
- This helps keep legitimate mail out of Junk while stronger filtering is used for everything else.
- Mark false positives as Not junk
- Open the Junk Email folder.
- Select legitimate messages and choose It’s not junk.
- If needed, remove the sender from the blocked list and add them to Safe senders.
- Create rules for repeated spam patterns
- If the junk uses the same domain, subject text, or repeated wording, create an inbox rule to catch those patterns and move them to Deleted Items.
- This is useful when senders keep changing addresses.
- If blocked senders still reach the Inbox
- The sender may be changing addresses.
- The visible sender may be hiding the real sending address. Checking the internet message headers can help identify the real address to block.
- Know the retention behavior
- In Outlook.com and Outlook on the web, email in Junk Email is automatically removed after 14 days and cannot be recovered.
- Some Outlook.com guidance also states messages in Junk are automatically deleted between 10 and 30 days after arrival.
- If the volume remains unmanageable
- In Outlook.com, select Help, search for the issue, and if self-help does not resolve it, go to Still need help? and select Yes.