missing today's emails

Elana Foxx 0 Reputation points
2026-09-09T20:20:04.1266667+00:00

I cannot see any of my outlook emails from today or this week, only last week and last month

Outlook | Windows | New Outlook for Windows | For business

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  1. Chris-D 1,180 Reputation points Independent Advisor
    2026-09-09T20:41:30.5433333+00:00

    Hi Elana,

    Thank you for reaching out regarding the recent emails that are not appearing in New Outlook.

    Based on your descriptions, here are some steps you can try:

    1. Open the affected folder, such as Inbox, and clear any text from the Search box.
    2. Select Filter at the top of the message list and make sure:
    • No filter such as Unread, Flagged, or Has files is selected.
    • User's image
    • The messages are sorted by Date with Newest on top. New Outlook allows messages to be filtered and sorted from the Filter menu.
    • User's image
    1. If Focused Inbox is enabled, check both the Focused and Other tabs.
    2. User's image
    3. Check other folders, including Archive, Deleted Items, Junk Email, and any custom folders or rules that may have moved the messages.
    4. Sign in to https://outlook.office.com using the same account and check whether the recent emails appear there.
    • If they appear on the web but not in New Outlook, the issue is likely related to the application’s display or synchronization.
    • If they are also missing on the web, review the mailbox folders and rules, or contact your organization’s IT administrator for further assistance.

    If the issue persists, please let me know:

    • Whether you can see the missing emails in Outlook on the web?
    • Whether the issue affects the Inbox only or other folders as well?
    • If possible, please also share a screenshot of the message list with any personal information hidden.

    I hope this information is helpful. Should you have any further questions or need additional assistance, please feel free to share them in the comment below. I'm very happy to help.  

    I look forward to hearing your thoughts on this. 

    If the answer is helpful, please click 'Yes' and kindly upvote it.

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  2. AI answer

    2026-09-09T20:20:19.6066667+00:00

    If the emails are missing from the folder view, check these in order:

    1. Check whether the messages are only hidden by the current view.
      • In Outlook, open the affected folder.
      • Select View > View Settings > Filter.
      • Review filters such as Date received, Read/Unread status, Sender/Recipient, Importance, and Size.
      • Remove any filter that could hide today’s or this week’s messages.
    2. If this started after a recent Windows update and search is not showing recent mail, rebuild the Outlook search index.
      • In Outlook, select File > Options > Search.
      • Select Indexing Options > Advanced.
      • Under Troubleshooting, select Rebuild.
      • The index rebuild can take a couple of days.
    3. If the mailbox is in Cached mode and messages exist in Outlook on the web but not in the desktop Inbox, clear offline items for the Inbox and resync.
      • Right-click Inbox > Properties.
      • On the General tab, select Clear Offline Items.
      • Confirm removal from the .ost file.
      • Select OK, then select the Inbox and press Shift+F9 to force resynchronization.
    4. If the issue is specific to Cached mode, Outlook can also be started with the following switch to clear stuck incoming item processing: 
         Outlook.exe /cleanips
      Then check whether the missing messages reappear.
    5. If the missing mail is in Outlook.com or Outlook on the web, also check:
      • Junk Email
      • Deleted Items and Recover items deleted from this folder
      • Filter set to All
      • Rules settings
      • Other tab if Focused Inbox is enabled

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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