User is unable to drag emails from classic outlook and drop in share drive folders

Question

User is unable to drag emails from classic outlook and drop in share drive folders

Chauhan, Anuradha (Cognizant) 0

Ryan-N 15,565 Reputation points Microsoft External Staff Moderator

2026-09-10T19:21:05.6766667+00:00

Hi Chauhan,

I wanted to follow up and check whether the information I previously provided has helped resolve the issue you were experiencing.

If you have any updates regarding the issue or if anything remains unclear, please don't hesitate to let me know. Feel free to share any additional information with me. I am always happy to listen and provide further assistance whenever needed.

I look forward to hearing from you soon.

Kind regards,

2 answers

Your answer

Ryan-N 15,565 Reputation points Microsoft External Staff Moderator

2026-09-10T19:21:05.6766667+00:00

Hi Chauhan,

I wanted to follow up and check whether the information I previously provided has helped resolve the issue you were experiencing.

If you have any updates regarding the issue or if anything remains unclear, please don't hesitate to let me know. Feel free to share any additional information with me. I am always happy to listen and provide further assistance whenever needed.

I look forward to hearing from you soon.

Kind regards,

Answer 1

Hi Chauhan,

Welcome to the Microsoft Q&A forum.

To help me assist you more effectively, could you please check the following information?

Please verify whether the issue also occurs when the user is using New Outlook.
If any error codes or error messages appear, please share them with me.
Instead of dragging the email to the shared folder, please check whether you can drag the email to the Desktop.
If the device or environment is using any utilities or extensions such as antivirus software, a VPN, or 1.1.1.1, please try disabling them and then perform the action again.

Additionally, you may try creating a new Outlook profile to rule out the possibility that the issue is being caused by the current Outlook profile.

To create a new Outlook profile, please refer to the following documentation:

Create a profile in classic Outlook for Windows | Microsoft Support

I look forward to your response.

If the answer is helpful, please click "Yes" and kindly upvote it.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 2

If this is classic Outlook on Windows, there is a known issue where drag-and-drop can stop working after certain Windows 11 version 24H2 updates.

Known cause

The issue was reported after installing these Windows updates on Windows 11 24H2:
- KB5050094
- KB5051987
Microsoft marked this issue as fixed in KB5052093 for Windows 11 24H2.

What to do

Install the latest Windows updates
- Go to Settings > Windows Update > Check for updates.
- Install the latest available updates, especially if the device is on Windows 11 24H2.
- Restart the device and test drag-and-drop again.
Apply the Outlook workaround if updates cannot be installed yet
- In Outlook, go to File > Options.
- Select the General tab.
- Under User interface options, change Optimize for compatibility to Optimize for best appearance.
- Restart Outlook and test again.
Use a temporary alternative to move mail
- Instead of drag-and-drop, select the message and use Move on the Outlook ribbon.
- If needed, choose Other Folder from the Move menu.
- Another option is to right-click the message and use Cut/Copy, then paste it into the target folder with Ctrl+V.

If the target is a SharePoint library in a browser, the context only confirms a drag-and-drop limitation for new Outlook, not classic Outlook. For classic Outlook, the documented issue in the current context is the Windows 11 24H2 drag-and-drop problem above.