how to remove a business email account from outlook

Question

how to remove a business email account from outlook

Brian Lurie 20

i have a business email account that I need removed from outlook. this account address has been moved to a google platform from microsoft to google under the same name, so I need full removal of the microsoft account otherwise there is a conflict in setup of the new google account

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Answer accepted by question author

Jayden-P 2,680 Independent Advisor

Hi @Brian Lurie

You can follow the steps below to remove an account from New Outlook.

Select Settings (gear icon) > Accounts > Your accounts.
Select the Microsoft account and choose Remove.
Close Outlook.

If Outlook continues to detect or sign in with the old Microsoft 365 account after it has been removed from Outlook, please check for stored credentials. Only do this if you have trouble adding your email in New Outlook.

Close Outlook.
Open Credential Manager.
Select Windows Credentials.
Look for credentials related to:
- Office
- Outlook
- Microsoft 365
- AzureAD
- ADAL
- MSOID
- The affected email address
Remove any entries associated with the old Microsoft account.
Restart the computer and try adding the Google account again.

I hope this helps.

Jayden-P 2,680 Reputation points Independent Advisor

2026-09-10T07:40:35.9966667+00:00
Thanks for the additional information.

When you say the email was moved from Microsoft to Google, do you mean:

Your organization's domain (for example, @company.com) was migrated from Microsoft 365 to Google Workspace, or

The email address was being used as a personal Microsoft account and you now want to use it with Gmail instead?
Brian Lurie 20 Reputation points

2026-09-10T16:46:08.55+00:00

The email is a work email. It was originally set up as a microsoft email with the corporate domain @company.com and I had this set up visible in my Outlook. However the company moved from a microsoft platform to a google platform, using gmail. There was no change to my email address. Now when I try to add the gmail equivalent address, it defaults to the original microsoft email account.
Jayden-P 2,680 Reputation points Independent Advisor

2026-09-10T17:07:31.0166667+00:00
Thanks for the clarification. Just to verify, you want to configure the same email address in New Outlook, right?

If yes, you can try setting up the account manually:

Instead of allowing Outlook to automatically discover the account, try adding it using the manual setup option. When Outlook prompts for an email address, enter a sample address such as user @company.com and enter, then in the bottom right corner, there will be a "Select provider". Click on it and then click Cancel, do not choose Gmail yet. A panel will appear like the screenshot below:

Now replace with your actual email address and select Advanced Setup > Choose Gmail. It will open a page for you to authenticate via Google.

If it still directs to M365, please confirm the migration status with your IT administrator

Make sure that:

The mailbox migration to Google Workspace is fully complete.

The domain (@company.com) is no longer configured for Microsoft 365 account discovery.

You can also ask your colleagues if they see the similar issue or ask your IT admin for setup guidance.

Please try and let me know how it goes. If possible, you can provide the domain name so I can help you check (only domain, please do not include your username).
Brian Lurie 20 Reputation points

2026-09-10T18:52:16.77+00:00

This worked! I was finally able to bypass the M365 version of the email account and install the gmail version. Thanks!
Jayden-P 2,680 Reputation points Independent Advisor

2026-09-10T19:01:21.83+00:00

Glad to hear that. If you need anything else, please feel free to reach out.

Have a good day.
Brian Lurie 20 Reputation points

2026-09-10T21:59:21.48+00:00

Hi. This process worked well within new outlook. Is there a way to do this in outlook classic?
Jayden-P 2,680 Reputation points Independent Advisor

2026-09-10T23:23:39.2433333+00:00

You can tick the check box to set up your account manually.

1 additional answer

Your answer

Jayden-P 2,680 Reputation points Independent Advisor

2026-09-10T07:40:35.9966667+00:00

Thanks for the additional information.

When you say the email was moved from Microsoft to Google, do you mean:

Your organization's domain (for example, @company.com) was migrated from Microsoft 365 to Google Workspace, or

The email address was being used as a personal Microsoft account and you now want to use it with Gmail instead?
Brian Lurie 20 Reputation points

2026-09-10T16:46:08.55+00:00

The email is a work email. It was originally set up as a microsoft email with the corporate domain @company.com and I had this set up visible in my Outlook. However the company moved from a microsoft platform to a google platform, using gmail. There was no change to my email address. Now when I try to add the gmail equivalent address, it defaults to the original microsoft email account.
Jayden-P 2,680 Reputation points Independent Advisor

2026-09-10T17:07:31.0166667+00:00

Thanks for the clarification. Just to verify, you want to configure the same email address in New Outlook, right?

If yes, you can try setting up the account manually:

Instead of allowing Outlook to automatically discover the account, try adding it using the manual setup option. When Outlook prompts for an email address, enter a sample address such as user @company.com and enter, then in the bottom right corner, there will be a "Select provider". Click on it and then click Cancel, do not choose Gmail yet. A panel will appear like the screenshot below:

Now replace with your actual email address and select Advanced Setup > Choose Gmail. It will open a page for you to authenticate via Google.

If it still directs to M365, please confirm the migration status with your IT administrator

Make sure that:

The mailbox migration to Google Workspace is fully complete.

The domain (@company.com) is no longer configured for Microsoft 365 account discovery.

You can also ask your colleagues if they see the similar issue or ask your IT admin for setup guidance.

Please try and let me know how it goes. If possible, you can provide the domain name so I can help you check (only domain, please do not include your username).
Brian Lurie 20 Reputation points

2026-09-10T18:52:16.77+00:00

This worked! I was finally able to bypass the M365 version of the email account and install the gmail version. Thanks!
Jayden-P 2,680 Reputation points Independent Advisor

2026-09-10T19:01:21.83+00:00

Glad to hear that. If you need anything else, please feel free to reach out.

Have a good day.
Brian Lurie 20 Reputation points

2026-09-10T21:59:21.48+00:00

Hi. This process worked well within new outlook. Is there a way to do this in outlook classic?
Jayden-P 2,680 Reputation points Independent Advisor

2026-09-10T23:23:39.2433333+00:00

You can tick the check box to set up your account manually.

Answer 1

Stefan Blom 351.3K MVP Volunteer Moderator

See https://learn.microsoft.com/en-us/microsoft-365/commerce/close-your-account?view=o365-worldwide .

Brian Lurie 20 Reputation points

2026-09-09T20:38:25.24+00:00

My challenge is this is a work email address that I need to remove, and I am not the administrator. In addition the gmail email address I want to enable is the same as the original microsoft email address.
Stefan Blom 351.3K Reputation points MVP Volunteer Moderator

2026-09-09T20:50:23+00:00

My challenge is this is a work email address that I need to remove, and I am not the administrator. In addition the gmail email address I want to enable is the same as the original microsoft email address.

But you are trying to close the account? The other replies here seemed to assume that you wanted to remove an account from your Outlook app.

Only the administrator in your organization can close an organization user account / e-mail.