how do i get my wireless mouse connected

Charlene Bullard 0 Reputation points
2026-09-09T15:10:17.3566667+00:00

i have a new laptop and i cant get my mouse to connect

Surface | Accessories | Surface mice and keyboards
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  1. AI answer

    2026-09-09T15:10:30.9466667+00:00

    If the mouse is a Bluetooth Surface or Microsoft mouse, connect it like this:

    1. Make sure the mouse has power.
      • Turn it on.
      • If it has a pairing light, press and hold the pairing button for 5–7 seconds until the light blinks.
    2. On the laptop, turn on Bluetooth.
      • Windows 11: Start > Settings > Bluetooth & devices
      • Windows 10: Start > Settings > Devices > Bluetooth & other devices
    3. Select Add device or Add Bluetooth or other device > Bluetooth.
    4. Select the mouse from the list, then choose Done.

    If it still does not connect:

    1. Check that the mouse battery is good or replace it if the light does not come on.
    2. Turn Airplane mode on for 10–15 seconds, then turn it off.
    3. Turn off other Bluetooth devices connected to the laptop, because too many Bluetooth devices can interfere.
    4. Remove the mouse from the Bluetooth device list and pair it again.
    5. Test the mouse with another PC. If it works there, the issue may be with the laptop.

    If the pairing light flashes three times and then turns off, the mouse is already paired to another PC nearby. Remove it from that other PC first, then pair it again with the new laptop.

    If the mouse uses a USB wireless receiver instead of Bluetooth, plug the receiver into a USB port, turn the mouse on, and wait a few seconds for Windows to detect it.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Clary-N 15,735 Reputation points Microsoft External Staff Moderator
    2026-09-10T00:07:16.34+00:00

    Hi Charlene Bullard,

    Thank you for sharing the details.

    If the mouse still does not connect, I recommend restarting the Surface and installing all available Windows, driver and firmware updates. You can also run the Bluetooth troubleshooter by going to Start > Settings > System > Troubleshoot > Other troubleshooters, then selecting Run next to Bluetooth.

    Please check whether another Bluetooth device, such as headphones, can connect to the laptop. In Device Manager, expand Bluetooth and confirm whether the Bluetooth adapter appears normally or shows a warning symbol. This can help determine whether the issue is specific to the mouse or the laptop’s Bluetooth connection.

    When you have a chance, please share the exact mouse model and your Windows version. To check the version, press Windows + R, enter winver and select OK.

    I hope this helps narrow down the cause.

    If you have extra questions about this answer, please click "Comment".  

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  3. Idham Zulhendy 0 Reputation points
    2026-09-11T10:38:54.9166667+00:00

    To answer your diagnostic questions:

    Other Bluetooth Devices: Other devices (like my Bluetooth headphones) are able to connect to the Surface without any issues.

    Device Manager Status: In Device Manager, the Bluetooth adapter appears normally under the Bluetooth section and shows no warning or error symbols.

    Here are the requested device details:

    Mouse Model: [Insert your exact mouse model here, e.g., Microsoft Surface Precision Mouse]

    • Windows Version: [Insert your Windows version here, e.g., Windows 11 Home, Version 23H2 (OS Build 22631.3880)]To answer your diagnostic questions:
      1. Other Bluetooth Devices: Other devices (like my Bluetooth headphones) are able to connect to the Surface without any issues.
      2. Device Manager Status: In Device Manager, the Bluetooth adapter appears normally under the Bluetooth section and shows no warning or error symbols.
      Here are the requested device details:
      • Mouse Model: [Insert your exact mouse model here, e.g., Microsoft Surface Precision Mouse]
      • Windows Version: [Insert your Windows version here, e.g., Windows 11 Home, Version 23H2 (OS Build 22631.3880)]

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