Reset optie IMAP

Question

Reset optie IMAP

Elke Van den Eede 0

Wanneer ik bij een nieuw e-mailadres de optie wil aanduiden voor 'toestaan dat apparaten en apps IMAP gebruiken' reset deze optie telkens wanneer ik refresh. Ik klik de optie aan en sla deze op. Wanneer ik het tabblad refresh en kijk naar de optie, is deze weer uitgeschakeld. Het is gewoon een persoonlijk account, geen werk-of schoolaccount.

Alvast bedankt.

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Answer 1

Jeronimo Fuerte 45,750 Independent Advisor

Normally, after going to Outlook.com > Settings > Mail > Forwarding and IMAP, enabling Let devices and apps use IMAP, and selecting Save, the setting should remain enabled. Since you mentioned this is for a new email address, could you please confirm:

How recently was this Microsoft account/email address created? Which browser are you using? Does the option switch back off immediately after clicking Save, or only after refreshing/signing out and back in?

As a test, please try signing in to Outlook.com using an InPrivate/Incognito window, enable IMAP again, click Save, close the Settings panel, and then sign out and back in before checking the setting again.

Elke Van den Eede 0 Reputation points

2026-09-10T09:07:59.25+00:00

I tried using an Inprivate window, after saving the IMAP option and logging out, it didn't reset anymore. I also dubble checked using a normal window and now it is permanently saved. Thank you for your help! I used Edge and the email address was probably created an hour before I posted this question. Maybe this was the issue.
Jeronimo Fuerte 45,750 Reputation points Independent Advisor

2026-09-10T16:59:16.7766667+00:00

Glad to hear it is working now. Since the email address had only been created about an hour earlier, it is quite possible that the Outlook.com settings had not finished propagating across the service yet. Using an InPrivate window may also have helped by starting a fresh browser session without cached Outlook settings or cookies.

Now that Let devices and apps use IMAP remains enabled after signing out and back in, no further action should be necessary.

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