In File Explorer, set both the sort and grouping explicitly for the affected folder:
- Open the folder.
- Select View and use a layout such as Details.
- In a blank area of the file list, right-click and set Group by to None.
- Sort by Name.
If the folder keeps reverting, apply the same view more broadly:
- Open a folder that has the view set correctly.
- Select the three dots on the toolbar, then Options.
- Open the View tab.
- Select Apply to Folders.
If the problem still does not save, the accepted Microsoft Q&A guidance is to check the registry keys that store folder view state:
-
HKEY_CURRENT_USER\Software\Microsoft\Windows\Shell -
HKEY_CURRENT_USER\Software\Microsoft\Windows\Shell\Bags -
HKEY_CURRENT_USER\Software\Microsoft\Windows\Shell\BagMRU
Check that the Windows user account has Full Control on those keys. This affects saved folder views, grouping, sorting, and folder optimization preferences.
Warning: editing registry permissions is a higher-risk step. Back up the registry keys first before making changes.
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