Refund an order but there is no request refund option

Question

Refund an order but there is no request refund option

Dante Reier 0

My son made two purchases yesterday without my approval. I would like to request a refund, but that option is not available. Please help

Bulldog 4,315 Reputation points

2026-09-09T14:43:07.9+00:00

The possibility for a refund depends on what was purchased and from whom it was purchased. Different rules apply to different situations.

1 answer

Your answer

Bulldog 4,315 Reputation points

2026-09-09T14:43:07.9+00:00

The possibility for a refund depends on what was purchased and from whom it was purchased. Different rules apply to different situations.

Answer 1

Hi, @Dante Reier

Since these were digital purchases made through the Microsoft Store, refunds are handled through Microsoft/Xbox billing. The best first step is to submit a refund request using the official page below:

Request a refund for digital purchases: https://support.xbox.com/help/subscriptions-billing/buy-games-apps/why-dont-i-see-my-purchase

While refunds for in-game currency aren’t always guaranteed, Microsoft does review cases like this individually, especially when accidental or unauthorized purchases are involved.

I really hope this information is helpful! Let me know if you have any further questions or concerns.

Thanks!