ASUS g14 2022 GA402RJ restarts when use on battery

Question

ASUS g14 2022 GA402RJ restarts when use on battery

Kon 0

Hello, I am experiencing random crashes/reboots on my ASUS ROG Zephyrus G14 GA402RJ (Ryzen 7 6800HS + RX 6700S, Windows 11).

Main issue:

Crashes only happen on battery power.

No crashes have occurred while plugged in (tested for ~3 weeks).

Usually happens a few minutes after:

Cold boot on battery

  Opening from hibernation/lid close
  
     Sometimes while idle with WiFi connected

Errors observed:

BugCheck 1001:

CLOCK_WATCHDOG_TIMEOUT (0x101)

  Related drivers mentioned: `dxgmms2.sys`
  
  WHEA-Logger Event ID 1
  
  Kernel-Power Event ID 41
  
  volmgr Event ID 161/162
  
  Kernel-PnP Event ID 219 (`WUDFRd`, Windows Hello driver)
  
  Startup BSODs:
  
     SYSTEM_THREAD_NOT_HANDLED
     
        KMODE_EXCEPTION_NOT_HANDLED

Troubleshooting performed:

Replaced battery (issue remained)

Updated AMD chipset driver (including power management fixes)

Updated GPU drivers from ASUS support

Disabled Hyper-V

Tested CPU minimum processor state:

100%

  99%
  
     80% (crashes still occurred)
     
     Reset Windows power plans:
     
     ```yaml
     powercfg -restoredefaultschemes

powercfg /h off powercfg /h on ```

     Reseated internal components after battery replacement
     
     Considered Windows reset/cloud recovery but not performed

Current suspicion: The issue seems related to battery power management/power state transitions because:

It never happens on AC power

It happens during idle/light usage on battery

Dumps show involvement of AMD power management/ACPI components (amdppm.sys, AmdMicroPEP.sys, ACPI.sys, pci.sys)

I would like assistance identifying whether this is a firmware/BIOS, driver, battery, motherboard power management, or Windows issue. Hello, I am experiencing random crashes/reboots on my ASUS ROG Zephyrus G14 GA402RJ (Ryzen 7 6800HS + RX 6700S, Windows 11).

Main issue:

Crashes only happen on battery power.

No crashes have occurred while plugged in (tested for ~3 weeks).

Usually happens a few minutes after:

Cold boot on battery

  Opening from hibernation/lid close
  
     Sometimes while idle with WiFi connected

Errors observed:

BugCheck 1001:

CLOCK_WATCHDOG_TIMEOUT (0x101)

  Related drivers mentioned: `dxgmms2.sys`
  
  WHEA-Logger Event ID 1
  
  Kernel-Power Event ID 41
  
  volmgr Event ID 161/162
  
  Kernel-PnP Event ID 219 (`WUDFRd`, Windows Hello driver)
  
  Startup BSODs:
  
     SYSTEM_THREAD_NOT_HANDLED
     
        KMODE_EXCEPTION_NOT_HANDLED

Troubleshooting performed:

Replaced battery (issue remained)

Updated AMD chipset driver (including power management fixes)

Updated GPU drivers from ASUS support

Disabled Hyper-V

Tested CPU minimum processor state:

100%

  99%
  
     80%  
     (crashes still occurred)
     
     Reset Windows power plans:
     
     ```yaml
     powercfg -restoredefaultschemes

powercfg /h off powercfg /h on ```

     Reseated internal components after battery replacement
     
     Considered Windows reset/cloud recovery but not performed

Current suspicion:
The issue seems related to battery power management/power state transitions because:

It never happens on AC power

It happens during idle/light usage on battery

Dumps show involvement of AMD power management/ACPI components (amdppm.sys, AmdMicroPEP.sys, ACPI.sys, pci.sys)

I would like assistance identifying whether this is a firmware/BIOS, driver, battery, motherboard power management, or Windows issue.

0 comments

1 answer

Your answer

Answer 1

David-M 125K Independent Advisor

Hi. I'm David, and I'm happy to help you.

Please share the minidump files.

These files are in C:\Windows\Minidump.

(If you don't have a Minidump folder, check if it is in the plural Minidumps.)

Copy any files you have to your desktop and store them in a ZIP file. Then, upload the ZIP file to the cloud (OneDrive), choose to share it, and get the link.

Then, post the link to the ZIP file here so I can have a look.

Looking forward to your reply.

Kon 0 Reputation points

2026-09-09T13:28:23.17+00:00

Alright here it is would google drive be okay? I dont have one drive activated currently..

https://drive.google.com/file/d/1uhmTLwe8XsR7nwHupL2hcSNHiAFghH-q/view?usp=drive_link
David-M 125K Reputation points Independent Advisor

2026-09-09T13:40:40.1566667+00:00

It's fine to use Google Drive to share the minidumps. However, I cannot access the file.

Please check the sharing permissions of the file.

See the instructions for making the file publicly available in "Learn about public sharing & collaboration > Share a file or folder publicly" in the article below.

https://support.google.com/drive/answer/2494822#zippy=%2Cshare-a-file-or-folder-publicly

Looking forward to your reply.

Standard Disclaimer: There is a link to a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Kon 0 Reputation points

2026-09-09T14:02:23.3366667+00:00

apologies I'll make the changes now
Kon 0 Reputation points

2026-09-09T14:03:28.5066667+00:00

I've updated it here is the new link if needed: https://drive.google.com/file/d/1uhmTLwe8XsR7nwHupL2hcSNHiAFghH-q/view?usp=sharing
David-M 125K Reputation points Independent Advisor

2026-09-09T14:16:32.7533333+00:00
Thanks.

The minidumps do not mention any third-party drivers, only generic system files.

Was the chipset driver you installed provided by AMD or Asus?

Also, please share a screenshot of your system information. I usually get this information from minidumps, but yours does not contain it.

(You've already shared your device model, which is helpful. However, the system information provides a broader view of your computer's configuration, including details like the BIOS version, which can be crucial for diagnosing the issue.)

Press "Windows + R", type msinfo32 and press Enter.

Maximize the window and use the shortcut "Windows + Shift + S" to use the screenshot tool.

Looking forward to your reply.
Kon 0 Reputation points

2026-09-09T14:22:34.5166667+00:00

Here it is

Regarding your question, I did download the AMD chipset from ASUS support page for my device but that didnt fix the issue so I updated to the latest chipset update AMD recommended me.
David-M 125K Reputation points Independent Advisor

2026-09-09T14:40:07.51+00:00
Thanks for the screenshot and clarification.

Your laptop's BIOS is up to date, so I don't think the issue is related to that. Since you tried the Asus chipset driver and the same behavior occurred, I don't think it's related to that either. So, I see two possibilities:

Armoury Crate PCIe power-gating conflict. (Based on some information I found online regarding users experiencing the same behavior.)

Motherboard power rail / VRM hardware failure.

To isolate whether this is a software conflict or a hardware fault, test the laptop without Armoury Crate installed:

Download and run the official Armoury Crate Uninstall Tool from the ASUS support page;

Then, restart (not shutdown) the laptop so Windows takes over default power management and GPU control;

Then, use the laptop on battery to see if the crashes recur.

If the crash occurs again after doing this, please share the minidump it created.

Feel free to ask any questions you may have.
Kon 0 Reputation points

2026-09-09T14:46:38.6866667+00:00

I'm currently using G-helper. I'll remove this and let you know

Additionally, I'd like to know if it is a hardware error, why doesn't it occur when I'm plugged in to the charger?
David-M 125K Reputation points Independent Advisor

2026-09-09T16:14:41.66+00:00

Without having the laptop on a bench to test, I can't give you a 100% answer, but here is why hardware issues like this often only show up on battery.

First, laptops use separate power delivery paths for AC power versus battery power. If a component on the battery circuit is degrading, the issue will only pop up when you're unplugged.

Second, when you're on the charger, the CPU runs at higher, more stable voltages. On battery, Windows aggressively drops the voltage when idling to save power. If a power delivery component is failing, it might handle higher voltages fine, but crash when the CPU drops to those low idle levels.

So while it's hard to confirm without physical testing, that's usually why a hardware fault triggers strictly on battery power.

Feel free to ask any questions you may have.
Kon 0 Reputation points

2026-09-09T16:38:56.6433333+00:00

I'll update you with the progress. So far I've disabled PCIe link power state management on both plugged in and on battery AND I deleted G-helper/AC. Thanks for your insight and advice.

Looking forward to giving good news next time :)
David-M 125K Reputation points Independent Advisor

2026-09-09T16:40:37.08+00:00

Glad to help.

If you have any questions, don't hesitate to ask.
Kon 0 Reputation points

2026-09-10T04:26:10.8766667+00:00

Hello just an update: I've been using it since last night and in school and the random restarts have disappeared :D I've checked the error logs and no errors/warnings have appeared related to the restarting issue. However it is relatively a short period of time (around 6 hours total use on battery, it never lasts this long therefore I'm currently seeing it as solved) for testing so I will keep an eye.

I would like assistance on identifying which action was the solution. Previously I've mentioned that I turned off the PCIe and I've uninstalled g-helper. To my current knowledge turning off PCIe LSPM helped other people resolve this issue. But I'm not 100% if g-helper is the issue either.

Currently my only issue is that I can't control any of my components such as fans, cpu and switching to dgpu and igpu. This limits me as the battery drainage is quite high on default windows settings. On current normal use it produces a lot of heat because I believe the default windows settings don't turn on the fans.

So in conclusion, I would like to know if introducing g-helper/Armoury Crate again would be possible?
David-M 125K Reputation points Independent Advisor

2026-09-10T12:18:25.4366667+00:00
I suspect that disabling PCIe LSPM was almost certainly the actual solution here.

I don't think G-Helper was the cause of the problem, but the best way to confirm this is to reinstall it and see how the system behaves.

After reinstalling it:

Double-check in Windows power options that PCIe LSPM is still set to Off on battery.

Set the GPU mode in G-Helper to Optimized so it disables the graphics card when unplugged.

Pick the Silent or Balanced profile so the fans actually kick in when needed.

Feel free to ask any questions you may have.