No Follow Up on Microsoft for Startups failed Verification, and Preview portal has no Program Support option

Srinadh Yeddanapudi 0 Reputation points
2026-09-09T09:42:44.31+00:00

My Microsoft for Startups business verification failed with “We couldn’t verify your startup.”, and there's nowhere to follow up and request a re-review.

Our startup is officially incorporated as a Delaware C Corp with all documents approved and in order, the IRS CP 575, D-U-N-S etc.

I identified a likely address mismatch between my Microsoft submission and the company’s official records. Our IRS CP 575 and D-U-N-S record both show 505 Church Street Apt 805, Nashville, TN 37219, while the Microsoft verification submission used 555 Church Street Apt 805.

I need the existing Startup Verification reopened or manually reviewed so I can provide the correct supporting documents.

I am using the new Microsoft for Startups PREVIEW experience in Azure Portal. The documented “Your Microsoft Team → Get program support” option is not present. The general Azure Help + Support flow also does not offer Microsoft for Startups or business verification as a service/category.

Could a Microsoft moderator please escalate this privately to Microsoft for Startups Program Support / Business Verification or provide the correct support-request path for the Preview experience?

I can provide our IRS CP 575, D-U-N-S record, Delaware Certificate of Incorporation, and verification-failure screenshot privately.

Azure | Azure Startups
Azure | Azure Startups

Startups: Companies that are in their initial stages of business and typically developing a business model and seeking financing.

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  1. AI answer

    2026-09-09T09:43:04.0233333+00:00

    For a Microsoft for Startups verification failure in the new Preview experience, the supported path is still Microsoft for Startups Program Support for program, benefits, and portal issues. Verification and compliance issues are in scope for that team, including business or domain verification.

    What is supported:

    1. Use Microsoft for Startups Program Support, not general Azure product support, for startup verification issues.
    2. Business or domain verification is explicitly in scope for Microsoft for Startups Program Support.
    3. If the documented Get Program Support entry is missing in the Preview experience, use the Microsoft for Startups portal support flow instead.

    Actionable path:

    1. Sign in to the Microsoft for Startups Portal at https://portal.startups.microsoft.com/login.
    2. Select the ? icon in the top-right corner.
    3. Select Submit a Support Ticket.
    4. Attach the verification-failure screenshot and the supporting business documents.
    5. In the ticket, state that the verification likely failed because the submitted address did not match the official business records, and request manual review of the verification.

    Relevant details to include in the ticket:

    • The verification failed with “We couldn’t verify your startup.”
    • The likely mismatch is the business address used in the submission versus the official records.
    • The official records and supporting documents match each other.
    • The request is to have the verification reviewed based on the corrected business information and attached documents.

    What Program Support can handle here:

    • Program onboarding and benefit issues
    • Azure credit activation issues
    • Benefit redemption issues
    • Verification & Compliance issues such as business or domain verification
    • Portal access problems

    What not to use for this issue:

    • Standard Azure service outage or production-debugging support paths, because those are out of scope for Microsoft for Startups Program Support and do not match a startup verification problem.

    If the startup joined prior to May 29, 2026, the Microsoft for Startups Portal is documented as the primary experience to manage membership and submit support requests.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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