Sending, receiving, and organizing email in Outlook.com
For 550 5.7.520 / AS(4810), the message is being identified as spam by Microsoft filtering. Since it happens on all outgoing messages, including simple tests, focus on account and message checks rather than the recipient.
- Send a plain-text test message from Outlook on the web with no attachment, no links, and no signature.
If that works, add content back gradually to find the trigger. - Review message content for common spam triggers.
Messages are more likely to be flagged when they contain:- excessive links
- URL shorteners
- embedded scripts
- image-only content
- complex HTML formatting
- In Outlook.com, review mail settings that could affect sending or handling:
- Settings > Mail > Junk email
- Check blocked senders/domains and any unusual entries
- If attachments are involved, test without them first. Some reports indicate attachments, especially combined with HTML formatting, can increase the chance of spam filtering.
- Verify the Microsoft account status at the account portal to make sure identity verification or account checks are complete.
- If simple plain-text messages with no links or attachments still fail, contact Outlook.com support from within Outlook.com:
- Sign in to Outlook.com
- Select Help on the menu bar and enter the issue
- If self-help does not resolve it, go to Still need help? and select Yes
- If Help does not open, sign in, then select the ? at the top of the Outlook.com window
- Frequently asked questions - Anti-spam protection
- emails undeliverable - Microsoft Q&A Remote server returned '554 5.7.0 < #5.7.520 smtp;550 5.7.520 Message blocked because it contains content identified as spam. AS(4810)>'
- I can't send any emails containing at attachment. How can I fix this? - Microsoft Q&A
- Filter junk email and spam in Outlook
- Fixes or workarounds for recent issues on Outlook.com