How to fix the issue of PC not responding to wireless connections

Obed Samuel 0 Reputation points
2026-09-09T06:17:19.0433333+00:00

Hello Microsoft Support, I’m having two issues with my Dell Latitude running Windows 10 Pro.

First, the PC is no longer responding to Wi-Fi or other wireless connections. Wi-Fi and Bluetooth were working normally before Windows asked me to install an update, but after the update issue, the wireless connections stopped working.

Second, Windows keeps showing the message “Activate Windows,” even though I previously had Windows working on this PC.

Could you please help me diagnose the wireless connection problem and also check why Windows is asking me to activate it? I would prefer to troubleshoot and repair the existing installation before formatting or reinstalling Windows.

Thank you.

Windows for home | Windows 10 | Internet and connectivity
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  1. DaveM121 928.6K Reputation points Independent Advisor
    2026-09-09T06:49:33.44+00:00

    1

    Right click your Start Button and open Device Manager.

    Expand the 'Network Adapters' section.

    Please provide a screenshot of that full Device Manager window.

    2

    Click your Start Button, then just type msinfo and press Enter, please provide a screenshot of the resulting System Information window.

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