how do i get telephone support

roger miller 0 Reputation points
2026-09-09T06:03:11.3133333+00:00

cannot download my subscriptions to ms project and video to my new computer

Microsoft 365 and Office | Project | For business | Windows
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  1. JeseminQH 515 Reputation points Independent Advisor
    2026-09-09T06:44:03.98+00:00

    Hi @roger miller

    Regarding your issue, may I kindly ask a few questions to help understand it better?

    • What do you mean by “video”? Are you referring to a Microsoft application, subscription, or another service?
    • What is the exact name of your Microsoft Project subscription or license? (e.g. Project Plan 3, Project Plan 5, or a one-time purchase?)
    • Were these products purchased separately, assigned by your organization, or obtained through a Microsoft partner or reseller?
    • Are you signing in with the same Microsoft account or work/school account used on your old computer, and can you see the products under Services & subscriptions or Apps & devices?
    • What operating system is installed on the new computer, and is another version of Microsoft
    • Have you tried following the steps in Install Project?
    • What happens when you try to download or install them? Is the Install button missing, or do you receive an error message?
    • Could you provide share a screenshot of the page or error you see if possible, make sure to hide personal or sensitive information.

    Feel free to share the requested details when convenient. I look forward to hearing from you.

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