locked email

Edison Rodriguez 0 Reputation points
2026-09-09T00:34:36.1433333+00:00

Hello,

Microsoft shows that my email is locked. However, I'm able to log in to my email. It only shows that is locked when I try to open certain attachments that were sent to my email. I already reseted my password.

Thank you,

Microsoft 365 and Office | Subscription, account, billing | For home | Android
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  1. Manoel Barros 21,735 Reputation points Independent Advisor
    2026-09-09T01:36:27.1933333+00:00

    Hi!

    Please provide more details so I can help.

    How exactly do you know the account has been blocked? Where did you see this?

    Are you unable to open any attachments, or only specific ones from specific senders?

    Does the problem occur only on Android?

    Is your email personal, corporate, or educational?

    Is your email from your custom domain (@yourname.com, @companyname.com), Microsoft (@outlook.com or @hotmail.com), Google (@gmail.com), or a third-party domain?

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