No log in local account win 10

Pierre-Yves Bostock 0 Reputation points
2026-09-08T23:50:56.8633333+00:00

Can't log in to windows 10 local account. Can't use safe mode. System wanted setup drivers but wouldn't specify

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
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  1. Manoel Barros 21,735 Reputation points Independent Advisor
    2026-09-11T16:17:33.8633333+00:00

    Thanks!

    That black screen with a cursor means Windows failed to boot up completely; it is likely corrupted. Trying to restore a DLL won't solve the problem—not least because there is no official way to obtain a specific DLL.

    You have already tried the recommended solutions, such as attempting to repair Windows or using an ISO for restoration... In this case, I would recommend formatting the drive. Try this: Create Installation Media

    1. To create an Installation Media, you will need the following items:
    • A Flash Drive ("Pen Drive") of 8GB or more.
    • Another computer with internet access.

    ATTENTION: Back up the files on your Flash Drive to a safe location, as the Flash Drive will be formatted.

    1. Download the Media Creation Tools from the link below.

    Windows 11

    https://www.microsoft.com/en-us/software-download/windows11?msockid=3590798658a5614e31406dbf59bb60ff

    Windows 10

    https://www.microsoft.com/en-us/software-download/windows10?msockid=3590798658a5614e31406dbf59bb60ff

    1. Open Media Creation Tools > In the Permission Window, select "Yes".
    2. Accept the Terms > In the next window, check the option "Create installation media (USB Flash Drive, DVD, or ISO file) for another PC" > Continue.
    3. Under "Choose how the media will be used", select the "USB Flash Drive" option > Select the Flash Drive > Next.
    4. Wait for the Installation Media to be made.

    Entering Recovery Mode (WinRE)

    1. Connect the Installation Media to the PC that is not working properly.
    2. Access your PC's BIOS and check if the boot order is correct.
    • When turning on the PC, press the F2 key repeatedly until you access the BIOS. Also try the DELETE/DEL, F10, F8, ESC or F4 keys.
    • Enter advanced mode (F7 key) > Go to the Boot > Boot Order option > Place the "UEFI: <Make and Model of Installation Media>" option first.
    • If you have doubts about which device you should put in First Place (#1), take pictures of the Boot tab and attach them to this topic.
    • Save and exit (F10 key) > Yes.
    1. When you get to the Language and Keyboard Layout Selection screen, click Next > Install Now > If you do not have your Windows Key at the moment, click "I do not have a Product Key".
    2. If the Operating System selection options appear, choose the edition that came with your Windows originally > Next.
    • Home user is usually Windows Home or Windows Home Single Language.
    • If you are in doubt, select Home. If your Windows is Windows Pro, you can upgrade using your Activation Key.
    1. Accept the Terms > Next > Choose the option "Custom: Install Windows only (advanced)".

    ATTENTION: In the next step, do not click DELETE and FORMAT on the partitions to avoid losing your data.

    1. In the Type column, see which Drive has the System Type > Select the Drive with the largest amount of storage (usually the System Partition), or with the Name Local Disk C > Wait for Windows to install.
    • You will be informed that there is installation on the partition, ignore it and confirm.
    • Take a picture and attach it to the topic if you don't know.
    1. When you get to the User Configuration screen, personalize your Windows, enter your Microsoft Account and proceed to finish the installation.
    2. When Windows starts, open File Explorer (WINDOWS + E) > This PC > Local Disk C > Windows.old > Users > Name of your old user account -> Open all folders and copy your personal files.

    Update Windows and Drivers

    When Windows starts, install the drivers and updates through Windows Update. Do not use third-party programs, as this may damage your PC. Use only Windows Update or the Manufacturer's Website.

    1. Open System Settings > Click on ''Update & Security'' > ''Windows Update'' > ''Check for updates''.
    2. Download all available updates. Click on ''Show optional updates'' marked in blue > Select all drivers and updates > Click on ''Download and Install''.
    3. When everything is finished, restart your computer > See if the problem will appear while performing the above steps.

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