how to fix to view Copilot on Microsoft Outlook (New) on windows

Question

how to fix to view Copilot on Microsoft Outlook (New) on windows

Ajay Talluri 0

I have a Microsoft personal plan, copilot used to work on Microsoft Outlook (New) and since last few days the copilot option is missing and I have tried multiple ways of removing account, re-install the app but still the copilot is missing. I also see that it is same with my iPhone outlook app, the copilot is missing or greyed out. If I use "Outlook on the web" then I can see the copilot button, so definitely it's not an issue with my subscription and also find copilot in M365 apps.

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3 answers

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Answer 1

Emma1-N 11,865 Microsoft External Staff Moderator

Welcome Ajay Talluri,

Thank you for providing the details. Since Copilot is still available in Outlook on the web, your Microsoft 365 Personal subscription appears to be recognized correctly. I'd like to gather a bit more information before narrowing down the cause.

Could you please confirm:

In Outlook (New) for Windows, are you signed in with the exact same Microsoft account that shows Copilot in Outlook on the web?
What version of Outlook (New) is installed? You can check this under Settings > General > About Outlook
When the issue started, were there any recent Outlook, Windows, or iPhone app updates?

In the meantime, please try these quick checks:

In Outlook (New), go to Settings > Accounts > Email accounts, select your account, and verify that it is shown as a Microsoft personal account and not disconnected or requiring re-authentication.
Sign out of Outlook (New), close Outlook completely, then open Windows Settings > Accounts > Email & accounts. Under Accounts used by other apps, remove the affected Microsoft account if it appears there, restart Windows, and then sign back into Outlook.

Since the issue is occurring on both Outlook for Windows and Outlook for iPhone while Outlook on the web continues to work, the information above will help determine whether this is related to account synchronization within the Outlook apps rather than the subscription itself.

I look forward to your update.

Stephen Troup 0 Reputation points

2026-09-09T05:53:03.45+00:00

I've tried everything to regain the copilot icon on my outlook mobile app. The icon is there on my desktop.

There was a mobile outlook app update recently.

I think the update is the cause of the problem.
Peter Halford 0 Reputation points

2026-09-09T14:42:41.7466667+00:00

I also have this issue, must be a new version thats broken it! Still see it online and on the mobile version!
Emma1-N 11,865 Reputation points Microsoft External Staff Moderator

2026-09-10T04:44:15.8466667+00:00

Hello Peter Halford,

You can also try uninstalling and reinstalling the Outlook app on your mobile device, as suggested above, to check whether that resolves the issue.
Emma1-N 11,865 Reputation points Microsoft External Staff Moderator

2026-09-10T04:44:32.5366667+00:00

Hello Ajay Talluri,

I just wanted to check if my previous response addressed your question correctly. If there is anything I may have misunderstood, I would truly appreciate it if you could provide a bit more detail to help me better understand your needs.
Peter Halford 0 Reputation points

2026-09-10T05:42:05.5333333+00:00

I am using the desktop version. Phone version is fine
Ajay Talluri 0 Reputation points

2026-09-10T13:10:38.7866667+00:00

Hi Emma1-N,

No it didn't resolve my issue. I have shared the outlook version details on the original comment. If you haven't received let me know I can share them one more time.

Answer 2

Stephen Troup 0

Uninstalling and reinstalling the Outlook app on my mobile phone solved the problem.

Copilot now works better than ever on my mobile phone as well.

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Answer 3

Stephen Troup 0

I uninstalled the Outlook app on my mobile phone, then reinstalled it.

I was very pleased to find the copilot icon was on my mobile phone and working better than ever.

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