GPU driver problem

Nick Amerikanski 0 Reputation points
2026-09-08T20:09:11.7066667+00:00

I have an RX 570 (4gb variant) GPU and I download it's drivers, it maybe works for 2 hours max before windows 10 home decides to say "nah" and download it's drivers and make my GPU crash needing to restart GPU. I also did "roll-back drivers" but after the first time I can't again.

Windows for home | Other | Windows update
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  1. AI answer

    2026-09-08T20:09:30.0066667+00:00

    This behavior matches a graphics driver failure or TDR issue: Windows detects that the GPU or display driver is not responding, then resets it. Microsoft’s guidance for these cases is to focus on the display driver first, then isolate whether the issue is caused by a bad driver version, recent driver changes, or hardware stability.

    Recommended steps:

    1. Roll back the driver if the problem started after a driver change
      • Open Device Manager.
      • Find the graphics device.
      • Right-click it and select Properties.
      • Open the Driver tab.
      • Select Roll Back Driver if available.
    2. If rollback is not available, uninstall and reinstall the display driver
      • In Device Manager, right-click the graphics device and select Uninstall.
      • Confirm with OK.
      • Then right-click the PC name at the top of Device Manager and select Scan for hardware changes.
      • Check the device again under General. The expected result is: “This device is working properly.”
    3. Try updating the driver through Device Manager
      • In Device Manager > graphics device > Properties > Driver > Update Driver.
      • Select Search automatically for updated driver software.
      • If Windows does not find one, install the driver from the device manufacturer.
    4. Use Safe Mode to isolate the issue
      • Go to Settings > Update and Security > Recovery.
      • Under Advanced startup, restart into recovery.
      • Select Troubleshoot > Advanced Options > Startup Settings > Restart.
      • After restart, choose option 4, 5, or 6 for Safe Mode.
      • Safe Mode loads only the minimum required drivers and services, which helps determine whether the normal graphics driver stack is the trigger.
    5. Check for related system errors
      • Open Event Viewer.
      • Review the System log for errors around the time of the GPU crash.
      • This can help identify the device or driver causing the bug check.
    6. Check system stability factors that commonly trigger GPU timeout failures Microsoft lists these as common causes:
      • over-clocked components
      • incorrect component compatibility or memory settings/timings
      • insufficient cooling
      • insufficient power
      • defective hardware parts
      • too many background programs or visual effects slowing the system
    7. Run memory diagnostics
      • In Control Panel search, type Memory.
      • Select Diagnose your computer’s memory problems.
      • After the test, review Event Viewer > System log for MemoryDiagnostics-Results.

    If the issue happens specifically after Windows replaces the AMD driver, the most relevant supported actions in the available guidance are roll back, uninstall/reinstall, update through Device Manager, and test in Safe Mode.

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  2. Clary-N 16,020 Reputation points Microsoft External Staff Moderator
    2026-09-09T04:50:16.15+00:00

    Hi Nick Amerikanski,

    Thank you for sharing those details. Since the previous recommendations already cover the standard display-driver and TDR troubleshooting, I suggest trying a more thorough AMD cleanup next.

    Download the correct Windows 10 driver for your RX 570 and the official AMD Cleanup Utility. Temporarily disconnect the computer from Wi-Fi or Ethernet, run the cleanup utility, restart and install the downloaded AMD driver before reconnecting to the internet.

    If the issue returns, compare the AMD driver provider, date and version before and after Windows Update. This will help confirm whether Windows is replacing the installed driver or whether the AMD driver itself is crashing. If Windows is not changing it, you could test an earlier compatible driver from AMD’s previous-driver list.

    I also recommend checking for chipset and BIOS updates from the motherboard or computer manufacturer. If the problem continues, testing the RX 570 in another compatible computer, if available, would help determine whether the problem follows the graphics card.

    Kindly also note that Windows 10 reached end of support on October 14, 2025. Although it will continue to work, it no longer receives regular security updates, feature updates or technical support unless covered by an applicable Extended Security Updates program. If the computer is eligible, I recommend considering an upgrade to Windows 11.

    Please let me know whether Windows installs a different driver version and whether the same problem occurs with an earlier AMD driver.

    If you have extra questions about this answer, please click "Comment".  

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