How to resolve error when moving items between buckets on SharePoint list

Question

How to resolve error when moving items between buckets on SharePoint list

Chris LeMay 190

Hello.

I’m running into an issue using the SharePoint Online Board view on a list with a custom choice column called “Internal Status,” which is used to define the board buckets. When I drag an item from any bucket into the Reviewed bucket, the following happens:

I drag an item into the "Reviewed" bucket.
The board view syncs.
An error icon appears (no details provided).
The item returns to its original bucket.

Here is a screenshot of the error: Screenshot 2026-09-08 110840

Now as mentioned above, this issue only seems to happen when moving items to the "Reviewed" bucket. Any ideas on what could be causing this error?

Thanks!

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Answer 1

Hi Chris,

Thank you for reaching out and for the detailed description and screenshot.

Because the issue occurs only when moving items into the Reviewed bucket, the Board view itself is probably working correctly. The update to the Internal Status column appears to be failing or being reversed specifically when the value is set to Reviewed. To resolve the issue, please follow these steps:

Review list and column validation

In list select the gear icon > List settings > Validation settings, check whether a validation formula requires another field, such as Reviewed By, Review Date, or Comments, when the status is Reviewed.

User's image

Dragging a card updates only the bucket column, so the operation can fail if another required value is missing.

Check Power Automate flows and list rules

Review any flows or rules triggered when the item is modified or when Internal Status becomes Reviewed. A flow may be failing or changing the status back to its previous value. The flow run history should help identify this.

Inspect the Reviewed choice value

Edit the Internal Status column and verify that Reviewed does not contain a trailing space, leading space, or other hidden character. As a test, you could add a temporary choice such as Reviewed Test and check whether cards can be moved into that bucket.

Create a new board view

If the status can be changed successfully through the standard item form or grid view, create a new Board view using the same Internal Status column. This will help determine whether the original Board view configuration is corrupted.

I hope your issue gets resolved soon. Any updates would be greatly appreciated.

Jay1 Tran 600 Reputation points Independent Advisor

2026-09-09T19:32:04.0533333+00:00

Hi Chris,

Thank you for the update.

I’m glad you were able to identify the custom card-formatting JSON as the possible cause.

Based on what you described, it does sound like a visual issue rather than a failure to update the item, especially since the item appears in the correct column after refreshing the page. The custom text-wrapping schema may be affecting how the board refreshes or renders after a card is moved.

As a next step, you could gradually reintroduce sections of the custom JSON to determine which specific property is triggering the behavior.

Thank you again for sharing your findings.

Answer 2

Hi @Jay1 Tran

I ended up following your advice in the last step and creating a new board view. I think I found the potential cause. I forgot that I had customized the formatting JSON for the cards on this view (text wrapping for the fields displayed on the card. Something in my custom schema must be causing the issue, as when I moved cards around on the default board view, I did not run into the same issue.

As a side note, it looks like even though I get an error when moving an item, and the item appears to move back to the original column, if you refresh the page, the items have actually moved to the new column, so it appears to be a visual glitch?

Thanks!

Chris