The Bing ‘verify your account’ feature is buggy and doesn’t work on iOS or Android

Question

The Bing ‘verify your account’ feature is buggy and doesn’t work on iOS or Android

Chinmay Narendra 0

Whenever I attempt to try to redeem any sort of `Bing rewards, it redirects me to download the app when it is already downloaded and even within the app it attempts to do so. Idk why it does this on both my iOS device and my Android phone, could someone please help out. I think this is some sort of bug . It gets me me to open the Bing app but there never seems to be a way to actually initiate any sort of verification or anywhere to type in the code it gives.

Not only that, even this platform where I typed out this question won’t even let me upload an image saying it is somehow less than a byte.

Sean Miles 0 Reputation points

2026-09-08T17:43:31.99+00:00

Have you tried checking whether the Bing app and your Microsoft account are both fully up to date? Also, does this happen with every type of Rewards redemption, or only certain rewards?

When it redirects you to the app, does it open the correct Bing/Microsoft Rewards page, or does it simply open the app’s main screen? Are you signed into the same Microsoft account in both the browser and the Bing app?

It might also help to know what iOS/Android versions and Bing app versions you’re using, and whether the issue still happens after signing out and back in or reinstalling the app. If you can’t upload a screenshot because of the “less than a byte” error, could you describe exactly what the verification screen or error message says?

1 answer

Your answer

Sean Miles 0 Reputation points

2026-09-08T17:43:31.99+00:00

Have you tried checking whether the Bing app and your Microsoft account are both fully up to date? Also, does this happen with every type of Rewards redemption, or only certain rewards?

When it redirects you to the app, does it open the correct Bing/Microsoft Rewards page, or does it simply open the app’s main screen? Are you signed into the same Microsoft account in both the browser and the Bing app?

It might also help to know what iOS/Android versions and Bing app versions you’re using, and whether the issue still happens after signing out and back in or reinstalling the app. If you can’t upload a screenshot because of the “less than a byte” error, could you describe exactly what the verification screen or error message says?

Answer 1

For Microsoft Rewards redemption, the QR code verification option only appears when all of these are true:

A reward is being redeemed and account verification is required.
A web browser is being used on a PC or mobile device.
The reward is not set up for Auto-redeem.

The QR code option does not appear when redeeming inside the Bing app. That matches the behavior described: the app can open, but the verification flow must start from the Rewards website in a browser, then use the app to scan the QR code.

Use this flow:

Sign in to the Microsoft Rewards website at rewards.microsoft.com and choose the reward.
When prompted to verify the account, select Verify with the Bing app.
Scan the QR code shown on the Rewards site with the mobile device.
Enter the 6-digit verification code and select Verify.
Return to the original redemption screen to complete redemption.

If that still fails, try these supported troubleshooting steps:

Make sure the browser and operating system are up to date.
Clear browser cache and cookies.
Turn off any VPN, proxy, or third-party security software temporarily.
Try a different browser, device, or network.
Make sure the same Microsoft account is signed in on the Rewards site and in the Bing app.

If phone or verification methods are being blocked, Microsoft also lists these possible causes:

unusual activity on the account
too many repeated verification requests
traffic issues from the current location or network

In that case, try another network and avoid repeated attempts. Waiting 24 hours can help, and in some cases Microsoft says it may take longer, up to 1 week.

If QR verification continues to fail after those steps, contact Microsoft Rewards Support through the official support form.