My laptop constantly restarting

Question

My laptop constantly restarting

Lezuon Lez 0

I checked eventviewer and got this. Dont know what to do next since the folder only have CenterHotfix.exe and nothing else:

Faulting application name: CenterHotfix.exe, version: 1.0.2609.402, time stamp: 0x6a9a6943

Faulting module name: KERNELBASE.dll, version: 10.0.26100.9278, time stamp: 0x37fb8334

Exception code: 0xe0434352

Fault offset: 0x0016aa54

Faulting process id: 0xC70

Faulting application start time: 0x1DD3FB5CB5FE757

Faulting application path: C:\Users\User\Documents\temp\OneDC_Updater\Hotfix\CenterHotfix.exe

Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

Report Id: 3dc92197-44b3-4170-9038-9c3ecd4a1975

Faulting package full name:

Faulting package-relative application ID:

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Answer 1

David-M 125K Independent Advisor

Hi. I'm David, and I'm happy to help you.

This behavior can occur for several reasons. It is necessary to investigate.

Please see if your computer created minidump files.

These files are in C:\Windows\Minidump.

(If you don't have a Minidump folder, check if it is in the plural Minidumps.)

Copy any files you have to your desktop and store them in a ZIP file. Then, upload the ZIP file to the cloud (OneDrive), choose to share it, and get the link.

Then, post the link to the ZIP file here so I can have a look.

Looking forward to your reply.

Lezuon Lez 0 Reputation points

2026-09-08T18:08:08.8533333+00:00

Hi David, my Minidump folder has no file in it. Is it normal?
David-M 125K Reputation points Independent Advisor

2026-09-08T18:15:54.92+00:00
It's not normal. However, I need to check the logs to see if an error is recorded during minidump creation or if the PC itself is restarting suddenly without any explicit system action.

Please export and share the log for analysis:

Press Windows + X and select Event Viewer;

Expand Windows Logs and select System;

In the Actions panel on the right, select Filter Current Log;

In Event level, check the boxes Critical, Warning, and Error and click on Ok;

Again, in the Actions panel, select Save Filtered Log File As and save in an easily accessible place.

Then, upload the file to the cloud (OneDrive), choose to share it, and get the link.

Post the link to the file here so I can have a look.

Looking forward to your reply.
Lezuon Lez 0 Reputation points

2026-09-08T18:21:39.5866667+00:00

Hi David, here is the file:
https://1drv.ms/u/c/315ba2a0d8f638b6/IQAN_04dD6L6S7Bn3uB6z2Z_AYmfDkHsW9KB-a_W74g3POE?e=jbkFng
David-M 125K Reputation points Independent Advisor

2026-09-08T18:29:34.7366667+00:00
Thanks

Based on the log information, the restart was sudden. The system did not have time to record the error, which usually points to a physical power interruption or a total hardware freeze.

I will suggest a procedure for updating essential drivers and possibly firmware. But for that, I need more information about your device.

Please share a screenshot of your system information.

Press "Windows + R", type msinfo32 and press Enter.

Maximize the window and use the shortcut "Windows + Shift + S" to use the screenshot tool.

Looking forward to your reply.
Lezuon Lez 0 Reputation points

2026-09-08T18:32:35.7666667+00:00

Here is the screenshot
David-M 125K Reputation points Independent Advisor

2026-09-08T18:41:40.3833333+00:00

Thanks for the screenshot.

The firmware is already up to date. In this case, I suggest doing the following:

Go to the MSI website using the link below, download the latest Chipset driver, and install it.

https://www.msi.com/Laptop/Bravo-15-B5DX/support?sub_product=Bravo-15-B5DD#driver

Driver name: AMD Chipset Driver

Version: 2.16.14.2005

(You will need to select the Chipset category to find the mentioned driver.)

(Extract the ZIP file, run the file AMD_Chipset_Software, and follow the on-screen instructions to install the driver.)

Then, restart (not shutdown) your PC and see if the system works stably.

If the crash occurs again after doing this, please let me know.

I will explain why I suggested this:

The chipset is a vital component responsible for managing communication between the processor and other components. A compatibility issue with chipset drivers can make the system unstable, leading to abrupt shutdowns/restarts.

Feel free to ask any questions you may have.

Standard Disclaimer: There is a link to a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Lezuon Lez 0 Reputation points

2026-09-08T19:00:43.9533333+00:00

Im done installing the chipset and the issue hasnt been solved, it just keep restarting
David-M 125K Reputation points Independent Advisor

2026-09-08T19:07:22.7766667+00:00

Please export the updated logs and share them with me.

I'll check whether installing that chipset driver helped the system log any clues about what is causing this issue, or if the crash keeps happening suddenly.

Looking forward to your reply.
Lezuon Lez 0 Reputation points

2026-09-08T19:10:01.32+00:00

can you show me where the updated logs located in?
David-M 125K Reputation points Independent Advisor

2026-09-08T19:12:07.89+00:00

Follow the instructions I provided earlier to extract and share the logs. By extracting the logs again, you will have the file containing the updated logs.

Feel free to ask any questions you may have.
Lezuon Lez 0 Reputation points

2026-09-09T21:53:11.4066667+00:00

sorry for the late reply, here is the logs: https://1drv.ms/u/c/315ba2a0d8f638b6/IQBUg2FPXnRQRL34MMn2g5v4AcZLabZWlbzCIYG52h0ZtSA?e=grhMUN
Lezuon Lez 0 Reputation points

2026-09-10T12:19:17.2166667+00:00

Hi David, are you still availaible? Im still getting the same issue
https://1drv.ms/u/c/315ba2a0d8f638b6/IQDNsFGcejamSoCpwcFIHuCsAak07ZQ_vtsxJ4rtOI11USI?e=7FkW2d
David-M 125K Reputation points Independent Advisor

2026-09-10T12:48:46.5066667+00:00
Sorry for the delay in reply. I've been offline.

Based on the information in the logs, it appears the crash is still sudden.

In this case, I have 2 suspicions about the cause of this problem.

A severe corruption of Windows.

A hardware problem.

It is possible to test some hardware components using software, but unfortunately, not all of them.

I suggest you use the free MemTest86 tool for a deep check of your RAM.

https://www.memtest86.com/download.htm

The deep scan can take a long time, depending on how much RAM you have. So do it at a time that suits you.

Feel free to share a photo of the test result.

Also, check the "health" of your HD/SSD using Crystal Disk Info.

https://crystalmark.info/en/download/#CrystalDiskInfo

(On this same page, there is the download of another app. The "Crystal Mark". Do not download Crystal Mark. Download only the "Crystal Disk Info".)

Download the "Standard Edition" by clicking on the "ZIP" button.

Extract the ZIP and run the file "DiskInfo64.exe".

The health result of your HD/SSD will be displayed. See if there are any alerts.

Feel free to share a screenshot if you want. Use the shortcut "Windows + Shift + S" to use the screenshot tool.

Please let me know the result.

Feel free to ask any questions you may have.

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.
Lezuon Lez 0 Reputation points

2026-09-10T13:05:59.0266667+00:00

I checked the log and saw some critical issues cause by KERNEBASE.DLL in system32, maybe that is the cause?
David-M 125K Reputation points Independent Advisor

2026-09-10T13:20:39.8866667+00:00

I understand why seeing KERNELBASE.dll in the log catches your attention, but this is actually a common false lead. KERNELBASE.dll is a core Windows system file that handles error and exception reporting for applications. When a background app crashes, Windows almost always lists KERNELBASE.dll as the faulting module.

Please proceed with running MemTest86 for your RAM and checking Crystal Disk Info for your drive, as mentioned in my previous reply. Once you have the results, share them here.

Feel free to ask any questions you may have.
Lezuon Lez 0 Reputation points

2026-09-10T13:28:41.8566667+00:00

I saw you said it takes a long time for checking RAM and things so the reply maybe delay to tomorrow or furthermore. Thanks for the support David!
David-M 125K Reputation points Independent Advisor

2026-09-10T13:41:25.3933333+00:00

No problem at all. Take as much time as you need.

If you have any questions, don't hesitate to ask.