Windows 11 download amd windows update not working

FRANKLIN AJE 0 Reputation points
2026-09-08T17:05:54.8033333+00:00

I downloaded a windows 11 with the help of a MS support agent and can't still run windows update for drivers and software

Windows for home | Other | Windows update
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  1. John Jefferson Doyon 87,635 Reputation points Independent Advisor
    2026-09-08T17:47:11.21+00:00

    Hi, @FRANKLIN AJE

    To avoid repeating steps you already tried with Microsoft Support, could you let me know what troubleshooting steps or commands the support agent had you perform?

    Also, press Windows key + R, type winver and let me know the Windows version and build shown.

    What happens when you go to Settings > Windows Update and click "Check for updates"? Please include any error code or message.

    Click "Add comment" to let me know.

    Thanks!

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  2. AI answer

    2026-09-08T17:06:13.68+00:00

    Try this order for Windows 11 update problems:

    1. Run the built-in Windows Update troubleshooter.
      • Go to Start > Settings > System > Troubleshoot > Other troubleshooters.
      • Find Windows Update and select Run.
      • Complete the on-screen steps.
    2. Check for updates manually.
      • Go to Start > Settings > Windows Update.
      • Select Check for updates.
    3. Make sure the device is ready for updates.
      • Keep the PC plugged in.
      • Verify the internet connection is working.
      • Make sure there is enough free disk space. Windows requires at least 16 GB free space for a 32-bit OS or 20 GB for a 64-bit OS to upgrade.
      • Disconnect nonessential external hardware such as USB drives, printers, scanners, speakers, and external hard drives.
    4. Repair Windows system files.
      • Open Command Prompt as administrator.
      • Run: 
             DISM.exe /Online /Cleanup-image /Restorehealth
      • Wait for the success message.
      • Then run: 
             sfc /scannow
      • Wait until verification reaches 100%, then try Windows Update again.
    5. If updates still fail, reset Windows Update components.
      • Warning: these are advanced command-line steps and require administrator permissions.
      • Open Command Prompt as administrator and run these commands one at a time: 
             net stop bits
     net stop wuauserv
     ren %systemroot%\softwaredistribution softwaredistribution.bak
     ren %systemroot%\system32\catroot2 catroot2.bak
     net start bits
     net start wuauserv
      • Restart the PC after the commands finish.
    6. Check for software conflicts.
      • A clean restart of Windows can help rule out startup software conflicts.
      • Third-party antivirus or security software can also block updates. If present, temporarily uninstall it before updating, then reinstall it after the device is up to date. Make sure installation details or product keys are available before uninstalling.
    7. If the issue started after a Windows installation or upgrade attempt, use the general upgrade fixes.
      • Remove nonessential software.
      • Make sure current Windows updates are installed.
      • If using non-Microsoft antivirus, uninstall it during the upgrade/update process.
    8. If Windows Update is stuck at 0% or 100%, restart the PC and verify the network connection in Start > Settings > Network & Internet > Wi‑Fi.
    9. If none of the above works, use the Get Help app for automated diagnostics.

    Before advanced repair or reinstall steps, back up personal files.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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