Require access to Microsoft 365 desktop apps

Esrom Selokela 20 Reputation points
2026-09-08T16:51:19.1266667+00:00

I have just purchased a Microsoft 365 Business Basic and I am still unable to access the Microsoft 365 desktop apps. The system says I can only have mobile device or web access and I am now confused as I needed them for my laptop.

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
0 comments No comments

Answer accepted by question author
Ivory 1,155 Reputation points Independent Advisor
2026-09-08T16:59:52.47+00:00

Hi Esrom,

Microsoft 365 Business Basic only supports web and mobile app services. If you require desktop applications, you will need to upgrade to either the Standard or Premium license.

User's image

For more information, please visit Microsoft 365 Business Plans and Pricing | Microsoft 365.

I hope this provides enough clarity and helps you stay inform with your current situation.

If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.  


If the answer is helpful, please click 'Yes' and kindly upvote it.

Note: Please follow the steps in the forum documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

Was this answer helpful?

1 person found this answer helpful.
0 comments No comments

0 additional answers

Sort by: Newest

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.