Please tell me my AI credit reset date and my AI credit balance history for the current cycle.

Question

Please tell me my AI credit reset date and my AI credit balance history for the current cycle.

Nancy 0

Word reports that I am out of credits on September 8, but my usage this month has been minimal. I've never gotten an "out of credit" message before and I've used Copilot for months.

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Answer 1

Emma1-N 11,865 Microsoft External Staff Moderator

Welcome Nancy,

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas.

AI credits for Microsoft 365 Personal and Family subscriptions are automatically replenished each month, and you can check your current AI credit status under Services & subscriptions in your Microsoft account.

Since you received an "out of credits" message despite minimal usage, please confirm:

Which subscription you have (Microsoft 365 Personal, Family, or Premium).
The exact wording of the message.

Microsoft's AI credits documentation: AI credits and limits for Microsoft 365 subscriptions

Looking for your update.

Nancy 0 Reputation points

2026-09-09T10:56:44.0333333+00:00

I have Microsoft 365 Personal. I see no place where I can check how many credits I have or when they will reset. The first of each month? And I still wonder why my monthly credits were used up by the 8th of September, after I used Copilot a lot in August (more than in those 8 days of September) and never got an out-of-credits notice. Honestly, I didn't even know there was such a thing as credits.
Emma1-N 11,865 Reputation points Microsoft External Staff Moderator

2026-09-10T04:38:10.9833333+00:00

Hello Nancy,

I understand the confusion. Microsoft 365 Personal does not currently provide a way to view your exact Copilot credit balance or reset date. Credits generally refresh monthly based on your subscription cycle, not necessarily on the 1st of the month.

As for running out of credits on September 8, different Copilot features can consume credits at different rates, so usage isn't always directly tied to the number of prompts. Unfortunately, credit usage details aren't currently visible to users.c