On the Android Galaxy S24FE, the audio reader feature in the Microsoft 365 Word mobile app is not reading Word documents aloud.

Gary Kirouac 0 Reputation points
2026-09-08T14:06:54.2033333+00:00

On the Android Galaxy S24FE, the audio reader feature in the Microsoft 365 Word mobile app is not reading Word documents aloud. MCP [Moderator Note: Personal Info Removed] 

Microsoft 365 and Office | Word | For home | Android
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  1. AI answer

    2026-09-08T14:07:07.53+00:00

    For Word on Android phone, use Read Aloud this way:

    1. Open the document in Word.
    2. At the top, tap the menu icon.
    3. Tap Read Aloud.
    4. Tap Play.

    If Read Aloud is not working on the Galaxy S24FE, the supported troubleshooting steps are:

    1. Make sure Word is signed in to a Microsoft 365 account.
    2. Restart the Word app.
    3. If it still does not work, sign out of Word and sign back in.
    4. If neural voices are unavailable, make sure the phone has a stable internet connection and that Word is signed in to a Microsoft 365 account.

    To adjust playback speed on Android:

    1. Open the Read Aloud controls.
    2. Tap the gear icon.
    3. Under Audio Settings, move the Speech Rate slider.

    Voice availability can vary by platform because text-to-speech uses either built-in device software or a Microsoft service.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Mahajan, Bharat (Cognizant) 0 Reputation points
    2026-09-08T14:09:25.4466667+00:00

    If Read Aloud is not working in the Microsoft 365/Word app on a Samsung Galaxy S24 FE, try these steps:

    Update the app

    • Open Google Play Store. Verify Read Aloud is available 
      - Open a Word document.

   - Tap the **three-dot menu (...)** and look for **Read Aloud**. Microsoft confirms the feature should be available on Android Word. [[learn.microsoft.com]](https://learn.microsoft.com/en-us/answers/questions/5090554/read-aloud-in-word-app-for-android), [[techcommun...rosoft.com]](https://techcommunity.microsoft.com/discussions/microsoft365insider/read-aloud-now-available-in-word-for-tablets/3201797)

   **Check media volume**

      - Start Read Aloud and increase the phone's **Media** volume.

         - Test audio in another app (YouTube, Samsung Music, etc.). [[learn.microsoft.com]](https://learn.microsoft.com/en-us/answers/questions/5228182/read-aloud-not-working-in-word-on-android)

         **Clear app cache**

            - Settings → Apps → Word (or Microsoft 365) → Storage → **Clear Cache**.

               - Restart the app.

               **Sign out and sign back in**

                  - In Word, sign out of your Microsoft account.

                     - Close the app completely.

                        - Sign in again. [[technobezz.com]](https://www.technobezz.com/how-to-fix-read-aloud-not-working-in-word)

                        **Reinstall the app**

                           - Uninstall Microsoft Word.

                              - Reinstall from the Play Store.

                                 - Open a document and test Read Aloud again. [[learn.microsoft.com]](https://learn.microsoft.com/en-us/answers/questions/5090554/read-aloud-in-word-app-for-android), [[learn.microsoft.com]](https://learn.microsoft.com/en-us/answers/questions/5228182/read-aloud-not-working-in-word-on-android)

                                 **Check Android Text-to-Speech**

                                    - Settings → General Management → Text-to-speech output.

                                       - Ensure a speech engine (Samsung or Google) is selected and working.

    Temporary workaround

    • Enable Android Accessibility → Select to Speak and use it to read documents aloud if Word's Read Aloud feature remains unavailable.

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  3. Mahajan, Bharat (Cognizant) 0 Reputation points
    2026-09-08T14:09:59.8133333+00:00

    If Read Aloud is not working in the Microsoft 365/Word app on a Samsung Galaxy S24 FE, try these steps:

    Update the app

    • Open Google Play Store. Verify Read Aloud is available 
      - Open a Word document.

   - Tap the **three-dot menu (...)** and look for **Read Aloud**. Microsoft confirms the feature should be available on Android Word. [[learn.microsoft.com]](https://learn.microsoft.com/en-us/answers/questions/5090554/read-aloud-in-word-app-for-android), [[techcommun...rosoft.com]](https://techcommunity.microsoft.com/discussions/microsoft365insider/read-aloud-now-available-in-word-for-tablets/3201797)

   **Check media volume**

      - Start Read Aloud and increase the phone's **Media** volume.

         - Test audio in another app (YouTube, Samsung Music, etc.). [[learn.microsoft.com]](https://learn.microsoft.com/en-us/answers/questions/5228182/read-aloud-not-working-in-word-on-android)

         **Clear app cache**

            - Settings → Apps → Word (or Microsoft 365) → Storage → **Clear Cache**.

               - Restart the app.

               **Sign out and sign back in**

                  - In Word, sign out of your Microsoft account.

                     - Close the app completely.

                        - Sign in again. [[technobezz.com]](https://www.technobezz.com/how-to-fix-read-aloud-not-working-in-word)

                        **Reinstall the app**

                           - Uninstall Microsoft Word.

                              - Reinstall from the Play Store.

                                 - Open a document and test Read Aloud again. [[learn.microsoft.com]](https://learn.microsoft.com/en-us/answers/questions/5090554/read-aloud-in-word-app-for-android), [[learn.microsoft.com]](https://learn.microsoft.com/en-us/answers/questions/5228182/read-aloud-not-working-in-word-on-android)

                                 **Check Android Text-to-Speech**

                                    - Settings → General Management → Text-to-speech output.

                                       - Ensure a speech engine (Samsung or Google) is selected and working.

    Temporary workaround

    • Enable Android Accessibility → Select to Speak and use it to read documents aloud if Word's Read Aloud feature remains unavailable.

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  4. Gary Kirouac 0 Reputation points
    2026-09-08T14:35:25.81+00:00

    I am a Microsoft MCP [Moderator Note: Personal Info Removed] 

    Read feature isn't working on my computer either!

    On the Android Galaxy S24FE, the audio reader feature in the Microsoft 365 Word mobile app is not reading Word documents aloud. the first time I discovered this application and was able to use it.

    When I went to use this feature again it would only read one to three words then it would crash and close my android word application.

    I have uninstalled reinstalled this mobile application with the same results. I have attempted to perform other solutions as well, however each time I could not complete the suggested change due to the fact the program did not have the required tab or available button to select.

    All the protentional fixes involve additional purchases and when I selected those and read the comments were warnings to not install as they were being charges monthly fees and were unable to cancel.

    Why do you advertise this this as an available feature which is not supported and cannot be fixed

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  5. Xavier-D 12,595 Reputation points Microsoft External Staff Moderator
    2026-09-09T07:37:37.39+00:00

    Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.  

    Hello Gary Kirouac

    I can see that the earlier suggestions did not resolve this.

    Based on your newest reply, Read Aloud starts, reads only a few words, and then causes Word for Android to crash. Since you have already uninstalled and reinstalled the app, I do not want to repeat the same troubleshooting steps.

    You should not need to purchase another application or subscription to resolve this, and I recommend avoiding any third-party apps that request unexpected recurring payments.

    To help determine whether this is document-specific or an issue with Word on the Galaxy S24 FE, could you test Read Aloud with a newly created blank document containing a few sentences?

    • If the new document works, the problem may be limited to the original document.
    • If Word also crashes with the new document, please note the Word app version, Android version, whether you are using the standalone Microsoft Word app or Microsoft 365 Copilot app, and whether the same behavior occurs with more than one document.
    • For the computer issue, please also specify whether it is Windows or macOS and describe exactly what happens when Read Aloud is started.

    Because the app is closing unexpectedly after the feature begins reading, this may require investigation beyond what can be performed in a community forum.

    Please submit a diagnostic report from the Microsoft 365 app by selecting your profile picture and choosing Send Feedback. Include the Galaxy S24 FE model, the app version, and the exact crash sequence. If Word closes before feedback can be submitted, please contact Microsoft Support and provide the same information. Here is how to contact them

    As a no-cost temporary alternative on Android, you can use the built-in TalkBack screen reader to read document content. This is an Android accessibility feature and does not require purchasing a third-party reader.

    Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.  

    1. Open a website link - Contact - Microsoft Support 
    2. In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below. 
    3. In this section, you will need to sign in to your Microsoft account. 
    4. Select "Microsoft 365 and Office" under Products & Services, select "Technical Support" as the category, and click to confirm 
    5. You can select " Chat with a support agent in your web browser " to access the chat window. 

    I understand why this is frustrating, especially because the feature worked the first time. Reporting the reproducible crash with the device and app-version details gives Microsoft the information needed to investigate it properly.

    Feel free reply back to this post and update me on this issue

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