This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 59%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJN%3C/text%3E%3C/svg%3E)
Hello! We are facing issue where users are not able to sign in office 2016 excel and word, not completly login window ispresented with no button working on it, except "Sign UP", typing My email address also do nothing. This issue is on many devices and accounts, company owned and personal.
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 35%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJP%3C/text%3E%3C/svg%3E)
al parecer office retiro la URL http://odc.officeapps.live.com generando este problema
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 65%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG%3C/text%3E%3C/svg%3E)
We have the same misery since last Friday but mainly when trying to open sharepoint documents in the desktop app.
A workaround for that issue is synchronizing the (top) folder you work in with onedrive and open it locally via the explorer then the login is bypassed.
Hi
Thank You for advice, but the issue that user have to sign-in for macros to work and for co authoring. Yes, it is possible to use excel by just closing sign in window.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 7.000000000000001%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHC%3C/text%3E%3C/svg%3E)
Hello Jānis Semjonovs
Thank you for reaching out and informed us about the issue with Office 16. Based on your screenshot it seems that the issue could be due to authentication component failure/sync issue.
Just a quick note, Office 16 has reached its end of support in 2025 so Microsoft no longer provider security updates, bug fixes or technical support anymore, but you can try these workaround instead.
On an affected device:
If browser sign-in works but Office sign-in does not, the issue is localized to Office authentication components.
Please try the workaround and see if it works.
If the answer is helpful, please click "Yes". If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Hi
Thank You for response.
We have tried all mention things, user is able to sign in web account, web excel, desktop teams, onedrive, outlook it just office 2016 not working. As I mentioned we did fresh install and update on laptops as well, on our company network and personal, all have same issue with office 2016. My guess there are some authetification endpoints disabled by microsoft.
Hello Jānis Semjonovs
Thanks for the response. As I mentioned earlier, with the product reaching its end of support, there is likely a high chance that Microsoft could disabled authentication of its older product. However, you mentioned that user can still login to web version of Office, I would advise stick to that workaround at the moment.