New Import job option is not visible at perview portal

The missing New import job option is consistent with the permission change not being effective yet.

For mailbox import procedures, the Mailbox Import Export role is required, and permission changes require signing out and signing back in before they take effect. In the Purview Import page flow, access to the Import page and the ability to create an import job also requires the appropriate permissions.

Use this check sequence:

1. Confirm the role assignment includes Mailbox Import Export.
2. Sign out of the admin session.
3. Sign back in to the Microsoft Purview portal.
4. Go to Data lifecycle management > Microsoft 365 > Import.
5. Check whether New import job appears on the Import tab.

If the role was just assigned, allow additional time for the permission to apply, then refresh the page and sign in again.

Once the permission is active, the documented flow is:

• Open Microsoft Purview portal.
• Go to Data lifecycle management > Microsoft 365 > Import.
• On the Import tab, select New import job.

References:

• Procedures for mailbox imports from .pst files in Exchange Server
• Use network upload to import your organization's PST files to Microsoft 365
• Use drive shipping to import your organization's PST files