Outlook for Mac not showing co-pilot

For Outlook on Mac, the fastest checks are:

1. Update Outlook for Mac The Turn on Copilot toggle in Outlook on Mac is available starting with Version 16.95.3. Update Outlook from within Outlook, then reopen it.
2. Check the Outlook Copilot setting In Outlook for Mac, go to Quick Settings > Copilot and verify the Turn on Copilot toggle.
3. Refresh the Microsoft 365 license on Mac In any Microsoft 365 app:
   • Select the app name in the macOS menu bar
   • Select About <app name>
   • Select More Info...
   • Select Refresh License
   • Close open documents and restart all Microsoft 365 apps
4. Check privacy settings on Mac In Word on Mac, go to Word > Preferences > Privacy. Confirm both of these are turned on:
   • Experiences that analyze your content
   • All connected experiences
5. Sign out and confirm the same account is being used Copilot license validation depends on the signed-in account. If the Outlook session is using a different account than the one with the Copilot entitlement, Copilot can appear unsupported in Outlook even when it works elsewhere.
6. If using a non-Microsoft mail account in new Outlook, link it to the Microsoft subscription account If the mailbox in Outlook is a third-party account such as Gmail, Yahoo, or iCloud, and the Microsoft 365 subscription is on a Microsoft account with the same email identity, in new Outlook go to:
   • View tab > View settings, or File tab > Account info
   • Accounts > Your accounts
   • Choose the account > Manage
   • Link Accounts

Important note: turning Copilot off or changing privacy settings can also disable other connected features such as suggested replies, text predictions, PowerPoint Designer, and automatic alt text.

References:

• Turn off Copilot in Microsoft 365 apps
• How to find and enable missing Copilot button in Microsoft 365 apps
• I am getting license validation errors with Copilot
• Link non-Microsoft email accounts to your existing Microsoft subscription for premium benefits