Outlook for Mac not showing co-pilot

Tony Dolton 5 Reputation points
2026-09-08T09:36:07.6333333+00:00

I have a premium license for co-pilot and it is registered in my hotmail account. Since transferring to the premium I have been able to use CoPilot in all the Microsoft applications, until today - when Copilot has stopped working in Outlook for the Mac. It is still available in the other Microsoft apps. When I go to settings and select Copilot it states that Copilot is not supported for my hotmail account, although it is with the other apps and has been for the last 6 months in outlook.

how can I bring it back to outlook?

Thanks

Tony

Microsoft Copilot | Microsoft 365 Copilot | Development
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Tony Dolton 5 Reputation points
    2026-09-08T09:46:09.86+00:00

    None of these work - It specifically says that my hotmail account is not supported bu copilot - yet it is the hotmail account that the premium subscription is registered with

    Was this answer helpful?

    0 comments

  2. AI answer

    2026-09-08T09:36:28.12+00:00

    For Outlook on Mac, the fastest checks are:

    1. Update Outlook for Mac The Turn on Copilot toggle in Outlook on Mac is available starting with Version 16.95.3. Update Outlook from within Outlook, then reopen it.
    2. Check the Outlook Copilot setting In Outlook for Mac, go to Quick Settings > Copilot and verify the Turn on Copilot toggle.
    3. Refresh the Microsoft 365 license on Mac In any Microsoft 365 app:
      • Select the app name in the macOS menu bar
      • Select About <app name>
      • Select More Info...
      • Select Refresh License
      • Close open documents and restart all Microsoft 365 apps
    4. Check privacy settings on Mac In Word on Mac, go to Word > Preferences > Privacy. Confirm both of these are turned on:
      • Experiences that analyze your content
      • All connected experiences
    5. Sign out and confirm the same account is being used Copilot license validation depends on the signed-in account. If the Outlook session is using a different account than the one with the Copilot entitlement, Copilot can appear unsupported in Outlook even when it works elsewhere.
    6. If using a non-Microsoft mail account in new Outlook, link it to the Microsoft subscription account If the mailbox in Outlook is a third-party account such as Gmail, Yahoo, or iCloud, and the Microsoft 365 subscription is on a Microsoft account with the same email identity, in new Outlook go to:
      • View tab > View settings, or File tab > Account info
      • Accounts > Your accounts
      • Choose the account > Manage
      • Link Accounts

    Important note: turning Copilot off or changing privacy settings can also disable other connected features such as suggested replies, text predictions, PowerPoint Designer, and automatic alt text.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.