Not receiving emails

Question

Not receiving emails

Amy Payne 0

I was hacked and I changed my password but I am not receiving emails. I only receive junk mail. How can I fix it

Hornblower409 14,690 Reputation points

2026-09-09T01:32:54.4633333+00:00

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2 answers

Your answer

Hornblower409 14,690 Reputation points

2026-09-09T01:32:54.4633333+00:00

If the AI Answer did not solve your problem:

Click the [No] button on the "Was this answer helpful?" or "Did this solve your problem?" bar under the answer. If there is a [Reject] button visible, click that too. This may get a human forum user to respond to your question. But human participation remains voluntary. Community members and moderators answer only those question they choose to engage with.

If that does not get you a human response, type "Not Solved" in the "Add Comment" box below and then click the [Add Comment] button. I will try to offer some suggestions on what you can do next.

Answer 1

Thomas4-N 21,535 Microsoft External Staff Moderator

Hello Amy Payne,

Since this started right after the account was hacked, I would first check whether anything was changed in your mailbox settings.

Please sign in to Outlook.com in a browser and check Settings > Mail > Rules and Forwarding. Remove anything you don't recognize or didn't create yourself.

After that, send a test email to the account from another email address. If it still doesn't arrive, does the sender receive a bounce-back or error message? If so, please share the exact error message, without including any personal information.

That should help narrow down whether emails are being redirected or whether there is a separate delivery issue.

Thomas4-N 21,535 Reputation points Microsoft External Staff Moderator

2026-09-11T11:29:24.22+00:00

Hello Amy Payne,

Just check in to see how things are going. Let me know if you need anything.

Answer 2

In Outlook.com, check whether messages are being redirected instead of delivered to Inbox:
- Settings > Mail > Rules and delete any rule that was not created intentionally.
- Check Forwarding and make sure mail is not being forwarded elsewhere.
- Check whether IMAP or POP is enabled for a connected app and disable them if they are causing issues.
Check folders and filters that can hide mail:
- Open the Other tab.
- Check the Junk Email folder and Junk Email settings.
- If messages are in Junk but should not be, right-click them and choose Mark as not junk.
- Restore sorting with Filter > Sort > Date.
Check whether mailbox storage is full. If Microsoft cloud storage is full, Outlook.com cannot send or receive email, and messages sent during that time are bounced back and unrecoverable.
Review account security after the compromise:
- Use the sign-in helper if needed.
- Check account settings such as connected accounts, forwarding, and automatic replies.
- If the account was hacked, run a full antivirus scan on the PC before changing the password again, then change or reset the password.
If only one device is affected, remove the partnership between that device and the mailbox to fix sync issues.
If mail from blocked senders is still appearing in Inbox, the sender may be changing addresses or hiding the real address. Check message headers and update the blocked senders list or create an inbox rule.