This is a request for immediate help by phone with 1:1 tech support NOW

Question

This is a request for immediate help by phone with 1:1 tech support NOW

Mary Elsberry 0

This is a long time of trying to fix the mess previous tech did by creating 2 system laptop access and 1 I cannot get into that even last ticket for me was a call from tech support that could not fix the bad one. The issues with 2 oneDrive folders and 2 C drive duplicate folders and files so geek squad is coming tomorrow to wipe my hard drive I have been working with 12 hours days recently with copilot to narrow down where these are all at and be ready on my nee SSD 1TB to copy all those 4 seperate areas onto D Drive for Best Buy Quuk squad to wipe my hard drive reset my up 1 system admin - reinstall my windows 11 and other apps I use as well as go to the copied NOT DONE yet on D drive my 4 seperate Folders of the same but different sizes into 1 OneDrive account and or C drive to do my own backups so this does not happen anymore Copilot even though copied back on todays steps is have to be corrected and I cannot rely on that copilot to help me get those copies from C Drive 2 desktops actually 3 but the 2 onedrive folders of the same 1 desktop but many missing files and folders to get them merged into the FInal only 1 ONEDRIVE account with only 1 system laptop folder and 1 D drive to keep my backup straight not mess from miscrosoft 1:1 calls tech not doing this right

Mary Elsberry 0 Reputation points

2026-09-07T19:29:16.6+00:00

I hate Microsoft OneDrive and the inability to get decent support over the phone and they continue to mess it up more and tommorrow I need alll 4 folders and files to be copied on my D drive external hard drive so I can have them wipe my entire Hard drive and re set it up to work this is my job my business and I have had nothing but constant unable to fix but make it worse and left alone to contact bext buy so call me NOW Mary Elsberry
Mary Elsberry 0 Reputation points

2026-09-07T19:34:36.4+00:00

Call me Tech support of Microsoft Onedrive office 365 major issues you put me in so I need final copies of all 4 onedrive 2 are seperate and 2 c drives of the same desktop folders and files and all the system is a mess so geek squad needs in a external hard drive I just bought to copy and paste these and copilot is an idiot and getting these steps wrong today what was agreed on last night after another 12 hour day on this ISSUE
Mary Elsberry 0 Reputation points

2026-09-07T19:35:33.3666667+00:00

The answer is not here: Its your calling me Tech Support NOW

1 answer

Your answer

Mary Elsberry 0 Reputation points

2026-09-07T19:29:16.6+00:00

I hate Microsoft OneDrive and the inability to get decent support over the phone and they continue to mess it up more and tommorrow I need alll 4 folders and files to be copied on my D drive external hard drive so I can have them wipe my entire Hard drive and re set it up to work this is my job my business and I have had nothing but constant unable to fix but make it worse and left alone to contact bext buy so call me NOW Mary Elsberry
Mary Elsberry 0 Reputation points

2026-09-07T19:34:36.4+00:00

Call me Tech support of Microsoft Onedrive office 365 major issues you put me in so I need final copies of all 4 onedrive 2 are seperate and 2 c drives of the same desktop folders and files and all the system is a mess so geek squad needs in a external hard drive I just bought to copy and paste these and copilot is an idiot and getting these steps wrong today what was agreed on last night after another 12 hour day on this ISSUE
Mary Elsberry 0 Reputation points

2026-09-07T19:35:33.3666667+00:00

The answer is not here: Its your calling me Tech Support NOW

Answer 1

Microsoft does not have techs who call users and provide one-on-one support. Microsoft does not offer that service. If you want someone who'll work with you individually in person or on the phone you'll have to hire a professional technician. I am sorry that you were not aware of this earlier.

Microsoft hires a limited number of outside contractors for people who insist that they must talk with someone, but these are not Microsoft employees and Microsoft isn't responsible for what they tell you.

In general: If someone has a specific question about a specific problem, a community forum like Microsoft Q&A is a good place for assistance. But if someone has a complicated situation, or if they have a mess on their hands, or if they need detailed handholding to accomplish some task, they need to hire someone.

If someone needs basic instruction on the features of their computer, in order to learn how to use those features, they shouldn't pay for that. The best resource for that is the internet or artificial intelligence or a book.