Copilot in Edge Android stuck on "Your Copilot is migrating to the new experience"

Question

Copilot in Edge Android stuck on "Your Copilot is migrating to the new experience"

Hugo Abrunhosa 0

Samsung Galaxy S23 FE

Microsoft Edge 152.0.4191.53

Microsoft personal account

Since 29/08/2026, Copilot integrated in Edge for Android has been stuck on the message:

"Your Copilot is migrating to the new experience"

After signing out and signing back in, Copilot works temporarily. However, after closing and reopening Edge, the migration message appears again and Copilot becomes unavailable.

Troubleshooting already completed:

Clear cache and app data
Sign out and sign in again
Reinstall Microsoft Edge
Test on Wi-Fi and mobile data
Restart device

The standalone Copilot app works normally.

In edge://sync-internals, Transport State shows ACTIVE and no authentication errors are visible.

Microsoft support case: Moderator note: PII removed

Has anyone experienced the same issue with Copilot in Edge Android?

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1 answer

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Answer 1

Emma1-N 12,285 Microsoft External Staff Moderator

Welcome Hugo Abrunhosa,

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

Thank you for providing the detailed troubleshooting information.

Since Copilot works temporarily after sign-in and the standalone Copilot app continues to function normally, while Edge repeatedly shows the "Copilot is migrating to a new experience" message after being reopened, this does not appear to be a typical local app corruption issue, especially as you have already tested cache clearing, reinstalling, different networks, and device restarts.

To help narrow this down further, could you please confirm:

When the issue returns, does Edge still show your Microsoft account as signed in under Settings > Accounts?
Does the behavior occur only on your Samsung Galaxy S23 FE, or have you tested the same Microsoft account in Edge on another Android device?
Is Sync enabled in Edge, and does it report any warnings or errors after reopening the app?

Looking for your update.

Hugo Abrunhosa 0 Reputation points

2026-09-08T00:43:00.9066667+00:00

Thank you for your reply.

Yes. When the issue returns, Edge still shows my Microsoft account as signed in under Settings > Accounts.

I have only tested on my Samsung Galaxy S23 FE because I do not have another Android device available for testing.

Sync is enabled. In edge://sync-internals, Transport State shows ACTIVE and I do not see any sync warnings or authentication errors after reopening the app.

The issue remains reproducible. After signing out and signing back in, Copilot works temporarily. Once Edge is closed and reopened, the "Your Copilot is migrating to the new experience"
Emma1-N 12,285 Reputation points Microsoft External Staff Moderator

2026-09-09T06:41:57.5066667+00:00

Hello Hugo Abrunhosa,

Could you check whether the same Edge profile is still selected after reopening Edge?

Also, if possible, share a screenshot of the "Copilot migrating to new experience" message. That may help determine whether Edge is failing to complete the migration process after restart.
Emma1-N 12,285 Reputation points Microsoft External Staff Moderator

2026-09-10T04:12:10.96+00:00

Hello Hugo Abrunhosa,

Is there any update from you/ Please let me know the result, I will be here to assist you.