how do you fix a GH1 BUTFULAKE that wont light light up the earphones work fine buttthe mheadset does not light up

william mullan 0 Reputation points
2026-09-07T18:08:35.24+00:00

i cannot get my G1 BUTUFLAKE HEADSET TO LIGHT UP the earphones work fine but the headset doed not light up

Surface | Surface Headphones | Setup and pairing | Windows
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  1. Clary-N 15,840 Reputation points Microsoft External Staff Moderator
    2026-09-08T06:43:50.94+00:00

    Hi william mullan,

    Thanks for sharing the details. Could you confirm the exact brand and model number printed on the headset or its packaging? The name “G1/BUTFULAKE” does not clearly identify it as Microsoft Surface Headphones, so the Surface-specific troubleshooting may not apply.

    Could you also let me know whether the headset lights worked previously on this device or when connected to another computer?

    Please press Windows key + R, type winver and press Enter. Share the Windows version and OS build shown in the window, but please leave out any personal information.

    In the meantime, fully charge the headset and test it with a different USB cable, charger and power outlet. Check whether any indicator appears while it is charging and, if possible, test the headset on another computer or phone. Please also confirm whether the microphone, buttons and other controls work normally.

    If everything works except the light, the LED may have developed a hardware fault. In that case, I recommend contacting the headset manufacturer or seller for model-specific support and available warranty options.

    I’ll be glad to assist further once you share these details and the results of the checks.

    If you have extra questions about this answer, please click "Comment".  

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. AI answer

    2026-09-07T18:08:48.8166667+00:00

    If the headset light is off on Surface Headphones, try these steps:

    1. Press and release the power button to turn the headphones off.
    2. Wait 10 seconds, then press the power button again to turn them back on.
    3. Put the headphones directly over the ears, remove any hair between the ears and headphones, and press the earcups in toward the ears.
    4. Keep them on for about 10 seconds, then take them off and check whether the light turns on.

    If the light is still off:

    1. Put the headphones on a table with the earcups facing each other for 10 seconds.
    2. Put them back on for 10 seconds, then remove them again and check the light.

    If the light still stays off:

    1. Press and release the power button to turn them off.
      • If "Goodbye" is not heard and music keeps playing, reset the firmware.
      • If "Goodbye" is heard, wait 10 seconds and turn them back on.
    2. If the problem continues, make sure the headphones have the latest firmware.
    3. If updating does not fix it, reset the headphones to factory settings.
    4. If the light still does not work after that, use Device Service and Repair.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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