cant login

Isaiah ' 0 Reputation points
2026-09-07T17:22:19.73+00:00

so I was on Minecraft and I was wating for it to loge me in but it sayed this

Error

something went wrong. [96ya]

Correlation Id: [Removed PII]

Timestamp: 2026-09-07T17:15:54.000Z

DPTI: [Removed PII]

Message: The credential is invalid.

Tag: 965ya

Code: 0

Windows for home | Other | Gaming
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  1. Ian-T 10,695 Reputation points Microsoft External Staff Moderator
    2026-09-08T00:12:01.6366667+00:00

    Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data. 


    Hi @Isaiah '

    This error indicates that Minecraft could not validate the saved sign-in credential.

    If you are using Windows, first confirm that you can sign in to your account in a web browser. If browser sign-in works, close the Minecraft Launcher and Xbox app, then search for Credential Manager from Start.

    Open Windows Credentials and remove only entries containing Xbl, Xbox, Mojang, or Minecraft. Restart the computer, sign in to the Store and Xbox app with the same account, and try the launcher again. Similar steps have resolved cached sign-in problems, but avoid deleting unrelated credentials.

    If the account also fails to sign in through a browser, clearing local credentials is unlikely to help. In that case, the issue is more likely with the account credentials or verification process.

    Hope this helps, please feel free to give me an update

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