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This issue is not resolved through self-service when Azure for Students verification keeps failing after trying different browsers, InPrivate/Incognito mode, clearing cache/cookies, and different networks.
Use this path:
- Submit a request through the dedicated Azure for Students support form: https://aka.ms/azureforstudentssupport
- In the request, include:
- Full name
- University email address used for verification
- The exact error: “Unable to complete Azure for Students verification. Please try again shortly or contact us.”
- The Microsoft account intended for the Azure for Students subscription
- Ask support to review whether:
- There is a previous Azure for Students eligibility or redemption record associated with another Microsoft identity
- The verification status for the university email needs manual review
- Also verify whether the university email is already linked to another Microsoft account or prior Azure for Students use, because an existing record can block current eligibility checks.
If the institutional sign-in and MFA complete successfully but Azure for Students still reports verification or eligibility failure, this type of review requires Microsoft backend access and cannot be changed through the Azure portal or Microsoft Community.
References: