Error 7q6cd when syncing client's onedrive folder to my PC

Question

Error 7q6cd when syncing client's onedrive folder to my PC

Francis de Vera 0

User's image

After getting client to setup the onedrive folder to accept external guests and having my email allowed in the list of members in his onedrive, i use the SYNC button from the onedrive folder website and a window pops up and asks me to sign in, after I input my credentials, this error shows up before finishing the loading screen. How do I fix this?

0 comments

1 answer

Your answer

Answer 1

Dora-T 635 Independent Advisor

Hi @Francis de Vera

Could you please let me know whether you are able to sign in and access the shared folder through the web browser without any issues?

In the meantime, you can try these steps below to see if they can help resolve your issue:

1.Clear the local Microsoft authentication cache

Please completely close OneDrive first.

Before making any changes, back up the following folders to another location:

%localappdata%\Microsoft\OneAuth  
%localappdata%\Microsoft\IdentityCache

After creating the backup, delete the original OneAuth and IdentityCache folders.

Then restart the PC, open OneDrive again, and try signing in.

Reset the Office identity cache in the registry

-Press Windows + R.

-Type regedit and select OK.

Navigate to: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Common\Identity

Disclaimer: Generally, modifying registry subkeys or work group is intended for advanced users, administrators, and IT Professionals. It can help resolve some issues; however, serious issues might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For further protection, back up the registry before you modify it. Then, you can restore the registry if an issue occurs. For more information about how to back up and restore the registry, please refer to How to back up and restore the registry in Windows | Microsoft Support

3.test with another Windows user profile

Please create a temporary Windows user account and try signing in to OneDrive from that profile.

If OneDrive works normally under the new profile, this would indicate that the issue is specific to the original Windows user profile.

For your reference: Manage User Accounts in Windows | Microsoft Support

If the issue continues after completing the steps above, I would recommend contacting your IT administrator to help investigate further and, if necessary, open a support ticket with Microsoft Support for further assistance.

For instructions on how to create a support request, please refer to Get support - Microsoft 365 admin | Microsoft Learn

I hope this helps.

Francis de Vera 0 Reputation points

2026-09-07T09:23:57.53+00:00
Yes i am able to access the shared folder through the web browser without any issues.

I did the step 1, backup and tried signin in, all was well, when i tried the sync from the web browser, i had to sign in again and authenticate using my phone, and after confirming the code, the same error popped up

I did the reset regedit, then tried the sync again after loggin in, same error.

Yep, i tried creating a new windows user profile, even email. Had my client add the new email and still the same result.im just a freelancer and my client is not very tech savy as well. we dont have an IT administrator to help us with this. what should we do next?

Thank you for the immediate response!
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Dora-T 635 Reputation points Independent Advisor

2026-09-08T01:48:39.8+00:00

Hi @Francis de Vera

Since the issue still persists after the steps above, I recommend contacting Microsoft Support for further assistance.

1.If you are using a work or school account (for example, ******@tenant.com), you can create a support request through the Microsoft 365 admin center.

If you have access to a Microsoft 365 Global Administrator account, you can create a support request by following these steps:

-Sign in to the Microsoft 365 admin center using your Microsoft 365 Business administrator account.

-Select the Help & support (headset) icon.

-If Support Assistant is enabled, turn it off.

-Type contact support in the search box.

-Select Contact support, then choose Phone or Email to submit your request.

Once the request has been submitted, Microsoft Support will contact you using the method you selected.

You can also refer to this Microsoft Learn article for detailed instructions: Get support - Microsoft 365 admin | Microsoft Learn.

Please note that creating a support request from the admin center requires an administrator role. If you are not an administrator, you can refer to the following article to find your administrator and ask them to create a support request on your behalf: How do I find my Microsoft 365 admin? | Microsoft Support

2.If you are using a personal Microsoft account (for example, an @outlook.com, @hotmail.com, or @live.com account), you can contact Microsoft support by going to Microsoft Contact Us > Type "Support" and click Get Help > Click Sign in to contact Support at the bottom of the page. > Under products and Services, select Microsoft 365 and Office Option > Under category, select technical Support > Chat with a support agent in your web browser.

Thank you for your patience and understanding.