Why did I all of a sudden get denied access to MS Family

Aaron Hines 0 Reputation points
2026-09-06T23:31:23.39+00:00

I am the admin of my family MS Family Safety account. Now I am getting this error

Access Denied

You don't have permission to access "http://account.microsoft.com/family/direct?" on this server.

Reference #18.b2ed2117.1788737231.d49a4195

https://errors.edgesuite.net/18.b2ed2117.1788737231.d49a4195

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
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  1. GsN5034 - IA 76,465 Reputation points Independent Advisor
    2026-09-07T01:54:29.34+00:00

    Hello,

    This error can be a temporary server issue.

    Could you please check if you are experiencing the same problem using a Private browsing window?

    1. Open the Microsoft Edge web browser.
    2. Press CTRL + SHIFT + N to launch a private browsing session.
    3. Go to the Family Safety website link.
    4. Sign in with your Microsoft account.

    You can also try clearing your browsing history, cache and cookies to see if you can sign in normally.

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