Pc keeps freezing

mark holden 20 Reputation points
2026-09-06T19:45:54.64+00:00

Log Name: System

Source: Microsoft-Windows-DeviceAssociationService

Date: 06/09/2026 20:12:04

Event ID: 3502

Task Category: (7000)

Level: Error

Keywords: (16),(2)

User: SYSTEM

Computer: Mark-Holden

Description:

Device Disassociation (Unpairing) Failed.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Microsoft-Windows-DeviceAssociationService" Guid="{56c71c31-cfbd-4cdd-8559-505e042bbbe1}" />

<EventID>3502</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>7000</Task>

<Opcode>0</Opcode>

<Keywords>0x4000000000000012</Keywords>

<TimeCreated SystemTime="2026-09-06T19:12:04.4737744Z" />

<EventRecordID>12808</EventRecordID>

<Correlation ActivityID="{8d5a49bb-3e33-0007-c84b-5a8d333edd01}" />

<Execution ProcessID="3368" ThreadID="3576" />

<Channel>System</Channel>

<Computer>Mark-Holden</Computer>

<Security UserID="S-1-5-18" />

</System>

<EventData>

<Data Name="AepId">EsclUsb#{4fac19e4-6bad-5001-bf83-cd0f7905279b}</Data>

<Data Name="ClientProcessName">C:\Windows\System32\spoolsv.exe</Data>

<Data Name="ClientPid">4416</Data>

<Data Name="AssociationError">0</Data>

<Data Name="ProtocolError">2154037265</Data>

</EventData>

</Event>

Windows for home | Windows 11 | Performance and system failures
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Answer accepted by question author
Ivan B 122.3K Reputation points Independent Advisor
2026-09-06T20:24:58.0233333+00:00

Hi ,

According to your log, there is a reported failure with the printing service.

Your log indicates a failure with the print service. Have you tried disconnecting any devices? Do you have a printer connected?

Thanks

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