How to fix Copilot. It is in a constant state of loading.

Hi Rosemarie Heinrich,

Thank you for reaching out. If Copilot remains stuck on the loading screen, it may be related to the app, account authentication, network connectivity, or a temporary service issue. Since no additional error details were provided, here are a few quick troubleshooting steps to try.

1, Restart Copilot and your device

• Close Copilot completely.
• Restart your computer.
• Open Copilot again and check if it loads properly.

2, Check your internet connection

• Confirm that websites and other online services are working normally.
• If possible, try a different network or temporarily disable any VPN connection.

3, Sign out and sign back in

• Open Copilot.
• Sign out of your Microsoft account.
• Sign back in and test the app again.

4, Update Windows and Copilot

• Go to Settings > Windows Update and install any pending updates.
• Open the Microsoft Store and check for available updates for Copilot.

5, Test Copilot in a web browser

• Try accessing Copilot through the web version to determine whether the issue is specific to the app or affects the service more broadly.

If the issue continues, please share more information about:

• Which version of Copilot you are using (Windows Copilot, Microsoft Copilot app, or Copilot Pro).
• Your Windows version.
• Whether any error messages appear.
• Whether the issue occurs on other devices or browsers as well.

Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

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