How to contact Azure support to request a refund for accidental SQL Database charges?

Question

How to contact Azure support to request a refund for accidental SQL Database charges?

Tariq Alam 0

Hi everyone,

While testing SQL Server Management Studio (SSMS), an Azure SQL Database was created unintentionally. I was unaware of the active resource until I noticed the charge on my account. The database was never used, and I have since canceled/deleted the subscription to prevent further charges.

Could someone point me in the right direction on how to submit a refund request or open a billing ticket with Azure support?

Thanks,

Tariq

Tariq Alam 0 Reputation points

2026-09-06T14:28:14.4466667+00:00

I tried but I was unable to create support ticket. I also tried to submit a request for refund but it i get a message "cannot request refund". I want to talk or send email. Please suggest.
Nathan Roberts (SN) 13,536 Reputation points Student Ambassador Volunteer Moderator

2026-09-06T17:22:32.6866667+00:00

Hey there, Tariq AlamWhen you say you have cancelled/deleted the subscription, please can you tell me if you actually cancelled the subscription?

Please can you sign into your Microsoft account on the Cost Management & Billing blade here: https://portal.azure.com/#blade/Microsoft_Azure_GTM/ModernBillingMenuBlade?

Can you see the subscription listed?

Thanks,
Nathan
Tariq Alam 0 Reputation points

2026-09-08T13:04:14.9433333+00:00

This is what I see. I have canceled/deleted my SQL database resource subscription. My Azure subscription is still there. But I do not have any resource attached to that subscription.

Thanks for your support.
Tariq

Answer accepted by question author

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Your answer

Tariq Alam 0 Reputation points

2026-09-06T14:28:14.4466667+00:00

I tried but I was unable to create support ticket. I also tried to submit a request for refund but it i get a message "cannot request refund". I want to talk or send email. Please suggest.
Nathan Roberts (SN) 13,536 Reputation points Student Ambassador Volunteer Moderator

2026-09-06T17:22:32.6866667+00:00

Hey there, Tariq AlamWhen you say you have cancelled/deleted the subscription, please can you tell me if you actually cancelled the subscription?

Please can you sign into your Microsoft account on the Cost Management & Billing blade here: https://portal.azure.com/#blade/Microsoft_Azure_GTM/ModernBillingMenuBlade?

Can you see the subscription listed?

Thanks,
Nathan
Tariq Alam 0 Reputation points

2026-09-08T13:04:14.9433333+00:00

This is what I see. I have canceled/deleted my SQL database resource subscription. My Azure subscription is still there. But I do not have any resource attached to that subscription.

Thanks for your support.
Tariq

Answer 1

Erland Sommarskog 137.4K MVP Volunteer Moderator

TP has a good writeup for how to submit a request for billing support in this thread: https://learn.microsoft.com/en-us/answers/questions/5620857/anyone-know-how-to-get-through-to-billing-support

Tariq Alam 0 Reputation points

2026-09-08T13:23:18.5666667+00:00

Thanks for your useful link. I tried but It never takes me to "3. Additional details" step or page. It gives me recommended solution to request refund. When I complete refund request form and submit for a refund request it tells me "Cannot request refund". See the following images. It is very frustrating that I cannot create ticket or talk to anyone. I tried more that 20 times alerady.
Thanks for your help.
Tariq
TP 163.1K Reputation points Volunteer Moderator

2026-09-08T13:55:35.74+00:00

@Tariq Alam In your second screenshot (Solutions), make sure you click on Return to support request in upper left corner. DO NOT CLICK on Request a refund. This will take you back to the support request so that you can click Next and then you will be at Additional details tab.
Tariq Alam 0 Reputation points

2026-09-08T14:30:30.2066667+00:00

Thank you @TP . Yes, I was able to create to create ticket.