Copilot icon missing from Outlook on Mac

Connie 0 Reputation points
2026-09-06T14:10:46.5866667+00:00

Troubleshooting recommendations don't work. I'm paying for a service that I can't use. When will this be fixed and will Microsoft credit those of us that are affected?

Microsoft Copilot | Other
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Emma1-N 11,865 Reputation points Microsoft External Staff Moderator
    2026-09-08T23:36:58.57+00:00

    Welcome Connie,

    I understand your frustration, especially if you're paying for the service and cannot access Copilot in Outlook for Mac.

    To help narrow down the cause, could you please confirm:

    • Are you using a personal Microsoft account (Outlook.com, Hotmail.com, Live.com) or a work/school account?
    • Which Outlook for Mac version are you using? (Outlook > About Outlook)
    • Which Microsoft 365 subscription do you have (Personal, Family, etc.)?

    Once you provide the account type and Outlook version, I can continue troubleshooting the missing Copilot icon issue.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.