Billing redeeming and applying promo code

Question

Billing redeeming and applying promo code

Cylus TheTwisted 0

Iv been going round and round in circles with claiming a promo and to locate thise promo code to refeem, iv done it already but it intermittently turning the Xbox ultimate pass on and off and it wont allow me to play, getting annoyed now.

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[Moderator edit: Changed tags: Microsoft Security | Microsoft Authenticator ]

Nathan Roberts (SN) 13,536 Reputation points Student Ambassador Volunteer Moderator

2026-09-06T14:51:02.46+00:00

Hey there, Cylus TheTwisted

Please can you sign into your Microsoft account on the services page here: https://account.microsoft.com/services

Once you have signed into your account, please can you check and see if you see your Xbox Game Pass Ultimate subscription?

Thanks,
Nathan
Cylus TheTwisted 0 Reputation points

2026-09-08T07:16:36.43+00:00

Hi Nathan

I've clicked the link you supplied and it does not show as active and that i need update payment??

Your answer

Nathan Roberts (SN) 13,536 Reputation points Student Ambassador Volunteer Moderator

2026-09-06T14:51:02.46+00:00

Hey there, Cylus TheTwisted

Please can you sign into your Microsoft account on the services page here: https://account.microsoft.com/services

Once you have signed into your account, please can you check and see if you see your Xbox Game Pass Ultimate subscription?

Thanks,
Nathan
Cylus TheTwisted 0 Reputation points

2026-09-08T07:16:36.43+00:00

Hi Nathan

I've clicked the link you supplied and it does not show as active and that i need update payment??