my outlook is missing copilot

Mux patel 0 Reputation points
2026-09-06T07:04:22.1066667+00:00

when i am writing a email , my copilot editor is missing rewrite my email

Microsoft Copilot | Other
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  1. AI answer

    2026-09-06T07:04:35.5166667+00:00

    If Copilot is missing while composing an email in Outlook, check these supported causes and fixes:

    1. In new Outlook and Outlook on the web, make sure the message is not using Plain Text. Draft with Copilot does not support plain text messages. Go to Settings > Mail > Compose and reply and set the format to HTML.
    2. In a new message, look for the Copilot entry points in the compose window:
      • Copilot icon in the toolbar above the message body
      • Draft with Copilot text in the message area
      • Help me write or Help me reply in chat-enabled compose experiences
    3. If Copilot is unavailable in Outlook, check whether Connected Experiences is turned off in Outlook privacy settings. Copilot in Outlook requires Connected Experiences to be enabled.
    4. If this is classic Outlook for Windows, there is a known issue where Copilot buttons and entry points can be missing, unavailable, or grayed out after updating to build 20026.20182 and higher. In that case, the current workaround is to use new Outlook or Outlook on the web.
    5. If Copilot works in other Microsoft 365 apps but not in Outlook, and Outlook is using a different mailbox type, re-adding the account using the exact @outlook.com alias that works in Outlook on the web can help ensure the account is connected as Outlook.com/Exchange instead of IMAP or POP. In classic Outlook, the account type can be checked in File > Account Settings.

    If the missing feature is specifically Rewrite, open a new message and first confirm that Copilot is available in the compose area. If the compose window has no Copilot entry point at all, the issue is with Copilot availability in Outlook rather than the rewrite command itself.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Norah-L 10,490 Reputation points Microsoft External Staff Moderator
    2026-09-09T07:28:45.8233333+00:00

    Dear Mux patel,

    I understand that the Rewrite option is missing while you are composing an email in Outlook.

    First, please update Outlook, close it completely, and reopen it. You can also sign out of Outlook and sign back in with the Microsoft account linked to your Copilot subscription. If you use a work or school account, ask your administrator to confirm that the Copilot license is still assigned and enabled.

    Please also test a brand-new message from your primary mailbox. Copilot features may not appear consistently when composing from a shared or delegated mailbox.

    As a temporary workaround, open Copilot Chat in Outlook and ask it to rewrite your draft, then paste the revised text back into the email. Alternatively, copy the text into Word and use Copilot > Auto Rewrite.

    Please let me know how it goes after trying these steps, and I'll be glad to continue looking into it with you.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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