Not receiving password reset emails

Right now it’s specifically Starbucks, it’s been months I’ve been trying. I receive general emails from them. I have checked all mailboxes, searched by email and domain. I don’t know what’s meant by an account with aliases, I’ve had my LIVE email forever. I haven’t needed to change the password on the Starbucks app in many years so can’t answer the last question. On their end they have been unable to find a reason the email has not been received.

Hi Rachael Trom,

Thank you for the additional details. Since:

• The issue appears to be limited to Starbucks password reset emails.
• You continue to receive other Starbucks emails normally.
• You've already checked all folders and searched for the sender/domain.
• Starbucks has indicated they cannot identify an issue on their side.

This points away from a general Outlook.com mailbox issue and suggests that the password reset messages may be failing before they reach your mailbox or are being filtered differently from Starbucks' marketing and transactional emails.

A few additional things to check:

• Sign in to your Outlook.com account and review Settings > Mail > Junk email for any blocked senders or domains that may be related to Starbucks.
• Check whether you have any inbox rules configured under Settings > Mail > Rules that could be moving or deleting messages automatically.
• If your Microsoft account has multiple email aliases, verify which address is set as the primary sign-in alias and confirm that Starbucks is using the exact same email address. If you're unsure, you can review your aliases from your Microsoft account settings.
• As a test, if Starbucks allows changing the account email address, try temporarily updating it to another email provider (for example, Gmail) and request a password reset. If the reset email arrives there, it would help confirm that the issue is specific to the delivery path between Starbucks and Outlook.com.

Given that this has been occurring for several months and only affects Starbucks password reset emails, there is unfortunately no mechanism within Microsoft Q&A to investigate delivery logs for a personal Outlook.com account. If the additional checks above do not identify the cause, you may need to continue working with Starbucks support and provide them with examples including the approximate date and time of recent reset requests so they can review their outbound email logs in more detail.