A replacement code cannot be generated or emailed.
If the gift card code is damaged, try redeeming it on the web:
- Go to Redeem Code.
- Sign in with the Microsoft account that should receive the balance.
- Enter the 25-character code if it is still readable enough, then follow the prompts.
If the code cannot be read or redemption fails, use Microsoft Support:
- Go to Contact Microsoft Support.
- Enter the problem and select Get Help.
- If needed, select Contact Support for the best support option.
For purchase-related issues, contact Sales support.