Charge twice for my Microsoft 365 premium subscription

Melissa Miniard 0 Reputation points
2026-09-05T17:44:05.9066667+00:00

I was charged twice for my Microsoft Office 365 premium how do I get a refund? When I call Customer Service It keeps asking for my phone number and there is not a phone number listed on my account and it will not allow me to add one.

Microsoft 365 and Office | Subscription, account, billing | For home | iOS
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  1. EmilyS726 264.9K Reputation points Independent Advisor
    2026-09-05T18:17:52.82+00:00

    Was this signed up directly with Msft?

    If so, go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

    You can reference this detail step by step instruction with screenshots I posted in this thread: https://learn.microsoft.com/en-us/answers/c/2714817

    If it was purchased via Apple App Store (I see you picked iOS as your question tag), you need to request it from Apple, not Microsoft, because the payment was processed via Apple.

    Microsoft explains it here:

    https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

    Apple's refund request instruction is here: https://support.apple.com/118223

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