I need live support. My computer has been hacked and taken over by someone

Hello,

You will first want to disconnect from the Internet, whether that may be by unplugging an Ethernet cable or turning on Airplane Mode. This way, the hackers can't send any data to their computers/servers.

Then, run a full malware scan on Windows Defender and then see if it finds any viruses, and quarantine/remove them as needed.

If you still need the live support, you can go to https://support.microsoft.com/contactus and then sign in to your Microsoft account (if it's hacked, you can create a different one for the purposes of support. Then, select "Contact support" at the top of the website and then select "Windows" in the first dropdown and then "Security and Privacy" in the second.

You should now see an option to chat with an agent in your web browser; select that, and then you should be connected with a Microsoft agent.

I hope this information helps.

Can you please hold down Ctrl+Alt+Del, then launch Task Manager, and then end all browser items there to close it. That page is definitely scam, but as long as you didn't call the number and engage in any of the requested activities, your computer is not hacked. It is just a pop up page that can have some audio effect (sometimes) and display in full screen mode, so it appears the computer is locked.

Scammers use various methods to trigger these pop-ups. Pop-ups are a form of online advertising. They are often integrated into websites or applications through ad services. Many websites use third-party advertising services to display ads. Sometimes, these ad services might inadvertently allow scam ads to be displayed. This does not mean the website itself is malicious, but it indicates a lack of stringent ad vetting.

You can read more about this type of support scam here: https://support.microsoft.com/windows/protect-yourself-from-tech-support-scams-2ebf91bd-f94c-2a8a-e541-f5c800d18435